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Customer Experience Manager for DTC Brands

DTC Jobs

New York, new york

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Note: The following job description is directly for the job the client is hiring for.

Requirements

We are seeking a dynamic DTC Customer Success Manager with experience in...

Contract

Project Manager, Customer Experience Design

Sand Cherry Associates

N/AN/A

Company Profile

At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally-native, data-empowered solutions.  Our client’s confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry team.  Finding the right match for this role is a critical aspect of continuing that success.

Overview

This leadership role is responsible for managing a team dedicated to mapping customer journey arcs, capturing personas and their perceptions along the journey with the intent to redesign the client’s customer engagement model for the optimal customer experience. This is a remote position with some travel required. All qualified candidates must be authorized to work in the United States without requiring sponsorship. Please note that we cannot work...

Full-time
Customer Experience Manager (Customer Service Representative)
Rapid Restore
Bohemia, new york
Join the Rapid Roofing Team as a Customer Experience Manager (CEM) and Transform Customer Interactions into Lifelong Loyalty!
This is an IN HOUSE position only at our physical office location in central Suffolk County, New York. Must be able to be at work daily.
Create your career with a fast-growing, exciting company that’s revolutionizing the roofing industry. Rapid Roofing is seeking a Customer Experience Manager (CEM) to play a key role in ensuring every customer has an exceptional experience from start to finish. As the CEM, you’ll work closely with our sales and operations teams to streamline communication, manage customer touchpoints, and ensure homeowners feel fully supported throughout their roofing project. We’re looking for someone who is highly organized, creative, and thrives on thinking outside the box—someone who takes ownership and brings fresh ideas to elevate the customer journey.
At Rapid Roofing, we’re...

Full-time
Customer Experience Manager
DrBalcony
Santa Ana, california
We are looking for a dynamic and entrepreneurial Customer Support Manager to establish and lead our customer support call center from the ground up. If you have previous experience working in a startup environment, thrive in fast-paced settings, and enjoy building processes from scratch, this role is for you. As part of a rapidly growing team, you will define procedures, implement support tools, and develop key metrics to ensure a seamless and exceptional customer experience.
Key Responsibilities:

Team Leadership: Recruit, train, and manage a small but rapidly growing customer support team. Foster a startup mindset where agility and innovation are key.

Build Processes from Scratch: Design and establish scalable support workflows, escalation protocols, and scripts suited for a startup environment where speed...

Full-time
Customer Experience Manager
Centage
San Antonio, texas
Welcome to Centage, we’re happy you’re applying! We think the most important thing about Centage, about working anywhere, in fact, is the people and how they interact.
At Centage we foster an environment of caring, helpful, considerate, and empathic people. We think that’s the best environment to foster excellence and it is one of the things we care most about in our hiring process. If you are empathic and able to talk with humility and encourage others to thrive, we want to hear from you!
We don’t want brilliance without empathy. We don’t want creators who don’t share. We don’t want rock stars that don’t contribute to the community.

What it’s like to be an Customer Experience Manager
Centage is looking for a manager to lead for our Support Team and drive our overall customer experience. You will be part of a culture where teamwork, collaboration, and learning are top priorities alongside winning. Centage believes in career advancement and has a...

Full-time
Customer Success Manager for Construction SaaS w/ General Contractor experience
Clearstory
N/AN/A
The Role
The Customer Success Manager is tasked with owning the success of our customers from launch, to adoption, to full rollout and ongoing growth. You will be part coach, project manager, consultant and product specialist and you focus on ensuring our customers are successful.
This role will be working with General Contractors, so we are looking for someone with previous experience working for a large General Contractor, either as a Project Manager or Project Engineer.
Commercial construction experience at a general contractor is a requirement for the role!!
The job includes helping train and roll out end users for onboarding, assist with pre-sales pilots, working with executive contacts to plan additional adoption, and overall making sure customers see an impact from and renew with Clearstory.
Internally, you will help create our department playbooks and guides so that we can continue to scale the team as the...

Full-time
Quality Manager - Customer Experience
Bachmann Chemical and Engineering
Torrington, connecticut
About Us
We are only accepting applications through verified recruitment websites listing our job postings (i.e. LinkedIn, Workable, Indeed, etc). Dymax will only contact potential candidates from email addresses in @dymax.com.
Dymax, part of the Bachmann Chemical & Engineering family of brands is based out of Torrington, Connecticut. Dymax is globally recognized as a pioneer in the development of light-curable adhesives and curing equipment. Today, our expansive portfolio of innovative adhesives, coatings, and maskants are supported by dispense solutions and cutting-edge UV and LED light-curing equipment. Unlike our competitors who supplying standard products, Dymax focuses on the customer experience by tailoring solutions that help customers lower costs, reduce their carbon footprint, improve efficiency, and drive profitability. Our focus on being a customer intimate organization has led us to where we are today: a rapidly...

Full-time
Customer Experience Manager
Pepper
N/AN/A
Location: Remote in U.S
Reports to: VP of Operations & Supply Chain
Nice to meet you!
Pepper is a DTC fast-growing, unabashedly confident bra brand intentionally designed to celebrate small-chested bodies in all their glory. We’re on a mission to empower small-chested women of all body types to embrace the flat in flattering. Since launching our 470% funded Kickstarter in 2017, we’ve sold more than a million bras last year alone and have gone viral and been featured in Cosmopolitan, Glamour, Forbes, Vogue, and more.
What we’re proud of:

Small & mighty. Without raising traditional VC dollars, we’ve grown to eight figures in sales in just 5 short years through focused, profit-minded strategies.

Doing big things. Our vision is to create a world where ‘flat’ is no longer an insult and where we take over our customer’s closet with solution-driven intimates

...

Part-time
Customer Experience Manager (Part-time 20-25hr/week)
The Little Milk Bar
West Jordan, utah
About Us:
At The Little Milk Bar, we're more than just an e-commerce brand—we're a movement. Founded by women, our mission is to empower breastfeeding parents everywhere.
Job Description:
Join us at The Little Milk Bar and lead our Customer Experience Team! We're looking for a leader, who is passionate about taking care of our customers and managing the Customer Experience Team. This dynamic role will involve emailing with customers daily, communicating with customers via Instagram, Facebook and other Social Media Platforms and finding creative solutions for our customers. As our Customer Experience (CX) Manager, you'll play a crucial role in ensuring our customers receive the best possible service at every touchpoint by ensuring our CX team is well trained and prepared to handle all situations in a way that aligns with our goals and customer service standards. You'll be the voice of the customer within our organization,...

Full-time
Customer Experience Manager
Ironwear
West Palm Beach, florida
Ironwear is a safety solution provider. For over 30 years we have manufactured, developed and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. We are an established company and are growing!
Summary
The Customer Experience Manager (CEM) is responsible for ensuring our customers and contacts have a positive experience with Ironwear as both a company and brand. The role is to ensure that each touchpoint across the customer journey is engaging, efficient and effective. The Customer Experience Manager will directly oversee our team of Account Coordinators who serve as customer service staff and fulfill a variety of customer-centric responsibilities. The ideal candidate will lead by example, communicate effectively, and will possess the ability to build a great team that delivers measurable results. This leader will be responsible for creating the processes, strategies and reporting that will be rolled out for...

Full-time
Customer Experience Manager
CALPAK
Gardena, california
JOB DESCRIPTION:
We are seeking an experienced Customer Experience Manager to join our team. The ideal candidate has proven experience in customer service management. This role will report to the Executive Director of DTC and will work closely with colleagues in the digital, marketing, operations, and production departments and across the organization to drive and achieve customer retention goals.
Requirements
RESPONSIBILITIES:

Own CX team workflows and operations including CX platform and CX communications across all channels.

Create and manage reporting structure, set cadence, and identify actionable insights. Monitor performance, analyze data, and recommend improvements to maximize efficiency and customer satisfaction, including but not limited to warranty, shipping, customer behavior, and returns and exchanges.

Ensure optimization and success of all established and new...

Full-time
1871 - Senior Customer Success Manager of Growth Experience
1871 Member Company
Chicago, illinois
1871 - http://www.1871.com/
LOCATION
222 W. Merchandise Mart Plaza, Suite 1212, Chicago, IL

ABOUT 1871
The story of the Great Chicago Fire of 1871 isn’t really about the fire. It’s about what happened next: A remarkable moment when the most brilliant engineers, architects, and inventors came together to build a new city. Their innovations – born of passion and practical ingenuity – shaped not just Chicago but the modern world. What started 150+ years ago continues to this day.

1871, a global non-profit innovation hub, exists to inspire, equip, and support founders, growth scalers, and innovators in building great businesses from all backgrounds. We deliver unfair advantages at scale. We are the only organization in the world that we know of that supports the full maturity curve of a business - idea to Fortune 50. The team supports ~450 early stage companies, 200+ growth stage members,...

Full-time
Customer Experience & Operations Manager
The Laundry Place
Des Moines, iowa
The Laundry Place is seeking a highly motivated and experienced Customer Experience & Operations Manager to join our team. As the Customer Experience & Operations Manager, you will be responsible for ensuring that our customers have a positive experience while using our laundry facilities and managing the day-to-day operations of our facilities. This role requires an individual with strong leadership skills, a customer-centric mindset, and a passion for delivering exceptional service.
Responsibilities:

Oversee the day-to-day operations of multiple laundry facilities

Ensure that facilities are clean, organized, and well-maintained

Handle direct customer inquiries, concerns, requests, issues and complaints in a professional and timely manner

Train and develop staff members to provide top-notch customer service

Monitor and evaluate staff performance and provide feedback for improvement

Implement and enforce...

Full-time
1871 - Sr. Customer Success Manager, Corporate Experience
1871 Member Company
Chicago, illinois
ABOUT 1871
The story of the Great Chicago Fire of 1871 isn’t really about the fire. It’s about what happened next: A remarkable moment when the most brilliant engineers, architects, and inventors came together to build a new city. Their innovations – born of passion and practical ingenuity – shaped not just Chicago, but the modern world. What started 140 years ago continues to this day.
1871 exists to inspire, equip, and support founders, growth scalers, and innovators in building great businesses. We deliver unfair advantages at scale. The team supports ~420 young companies, 200+ growth stage members and 100+ partners made up of Chicago’s brightest digital designers, engineers, and leaders shaping new technologies, disrupting old business models, and resetting the boundaries of what’s possible.
Come to a place where you can share ideas, make mistakes, partner with others, work hard, grow professionally and, with a little...

Not Specified
Sr. Account Manager - Customer Experience
Datassential
N/AN/A
Who we are
Datassential is a global food and beverage intelligence platform. By embracing billions of data points and AI, we offer a suite of innovative solutions that empower over 90% of the largest global brands in the food & beverage ecosystem to more effectively develop, market, and sell their products.
Datassential, headquartered in Chicago, USA, has gained momentum in global markets through its acquisition of CHD Expert (HQ: France) in 2022. Datassential is backed by Spectrum Equity, the same top-tier PE firm that backed GrubHub, bitly, and Headspace.
We are a remote-first company with opportunities for in-person team and company-based events. Our global team celebrates diverse backgrounds and new perspectives while cultivating expertise in all things food and beverage. Food brings people together, and there's room for everyone at Datassential's table.
Who you are
You believe in...

Full-time
Customer Experience Manager
Ironwear
West Palm Beach, florida
Ironwear is a safety solution provider. For over 30 years we have manufactured, developed and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. We are an established company and are growing!
Summary
The Customer Experience Manager (CEM) is responsible for ensuring our customers and contacts have a positive experience with Ironwear as both a company and brand. The role is to ensure that each touchpoint across the customer journey is engaging, efficient and effective. The Customer Experience Manager will directly oversee our team of Account Coordinators who serve as customer service staff and fulfill a variety of customer-centric responsibilities. The ideal candidate will lead by example, communicate effectively, and will possess the ability to build a great team that delivers measurable results. This leader will be responsible for creating the processes, strategies and reporting that will be rolled out for...

Full-time
Customer Experience Management Consultant
Aretum
N/AN/A
Aretum, a leading government contracting company, is seeking an experienced and dynamic individual to join our team as an Experience Management Consultant. As an Experience Management Consultant at Aretum, you will have the opportunity to work closely with our government clients to improve the experience of their customers and stakeholders through effective strategy and innovative solutions.
Aretum is known for its expertise in delivering highly successful projects and exceptional service to Federal clients. With a focus on Next Generation Analytics, Engineering Services, Training Services, IT Systems, Cyber Security, PMO Support, and Financial Consulting, we are committed to providing cutting-edge solutions that meet the unique challenges and objectives of our government clients.
Responsibilities

Lead participatory design activities (e.g., workshops, card sorting) to understand user needs.

Derive actionable insights by leading user research...

Full-time
Customer Experience Manager
Ironwear
West Palm Beach, florida
Ironwear is a safety solution provider. For over 30 years we have manufactured, developed and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. We are an established company and are growing!
Summary
The Customer Experience Manager (CEM) is responsible for ensuring our customers and contacts have a positive experience with Ironwear as both a company and brand. The role is to ensure that each touchpoint across the customer journey is engaging, efficient and effective. The Customer Experience Manager will directly oversee our team of Account Coordinators who serve as customer service staff and fulfill a variety of customer-centric responsibilities. The ideal candidate will lead by example, communicate effectively, and will possess the ability to build a great team that delivers measurable results. This leader will be responsible for creating the processes, strategies and reporting that will be rolled out for...

Full-time
Customer Experience Manager
Perfect Wellness Group Inc.
New York, new york
Perfect Wellness Group bring the luxury and benefits of spa and wellness treatments to our client’s daily routines. All our hydrothermal bathing experiences combine the ancient cleansing and healing effects of saunas and thermal baths with the most advanced and innovative technology.
Why Perfect Wellness Group? Best luxury wellness solutions for your home or commercial space, headquartered in New York City, Perfect Wellness Group is the North American branch of Effe, located in Cesena, Italy. . Unlimited earning potential. Opportunity to advance and grow within. Perfect Wellness Group offers the top brands with guaranteed lowest pricing in the USA. Multiple flexible schedules. Bonuses for top performers.
The Customer Experience Manager will build, lead and mentor a team of dedicated Customer Experience Assistants delivering exceptional service to Perfect Wellness Group customers. As the team’s leader, you will foster an environment of partnership & positivity,...

Full-time
Customer Experience Manager
BusRight
Remote, N/A
We're hiring a Customer Experience Manager (CXM) to join BusRight as an early member of our growing Customer Success team. As a CXM, you’ll serve as the point person - the BusRight “Concierge” - for customers' end-to-end experience, from onboarding to post-launch support. This role involves building deep relationships with key stakeholders, managing successful customer onboarding and implementations, and working closely with our Head of CX to build a scaleable success team. You’ll support a rapidly growing customer base of down-to-earth, passionate school bus leaders such as School Transportation Directors, Routers, Drivers, and more.
More than 26 million students ride ~500,000 buses to and from school daily. That operation is managed by under-equipped teams that use pen & paper or legacy software to manage their day-to-day. We’re on a mission to make school buses safer and more efficient for families, schools, and communities nationwide with advanced routing...

Full-time
Customer Experience Manager
Ironwear
West Palm Beach, florida
Ironwear is a safety solution provider. For over 30 years we have manufactured, developed and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. We are an established company and are growing!
Summary
The Customer Experience Manager (CEM) is responsible for ensuring our customers and contacts have a positive experience with Ironwear as both a company and brand. The role is to ensure that each touchpoint across the customer journey is engaging, efficient and effective. The Customer Experience Manager will directly oversee our team of Account Coordinators who serve as customer service staff and fulfill a variety of customer-centric responsibilities. The ideal candidate will lead by example, communicate effectively, and will possess the ability to build a great team that delivers measurable results. This leader will be responsible for creating the processes, strategies and reporting that will be rolled out for...