Applications Support Specialist

Akkadian Labs focuses exclusively on creating collaboration inspired software that maximizes business results by improving the way people communicate and work together. Our solutions include turnkey applications and custom software solutions. Technology is complex. We make it simple.

This position is based in Accra, Ghana.

What You'll Do

• Initiate technical assessment, troubleshooting and root-cause analysis for Unified Communication’s applications and integration within a client’s environment
• Ability to handle complex problems effectively separating key issues and generating multiple solutions
• Remediate open issues by implementing a workaround or permanent fix
• Facilitate testing when applicable
• Primary point of contact for clients reporting issues
• Responsible for successfully managing customer expectations
• Maintain a constant line of open communications with clients and internal teams and...

Dossier is a fast-growing technology company looking to solve the inefficiencies in maintaining employee competencies in the healthcare industry through our web-based SaaS solution.

You will provide exceptional customer service and product support and have a significant role in the overall customer experience. We are looking for a bright and passionate Application Support Specialist to be the face of Dossier and will become our clients’ biggest advocate! You will understand the ins and outs of Dossier products and you will delight clients with your wealth of knowledge and unwavering positivity. You will also develop skills for your individual career path based on your interests--whether this lies within Customer Service or in another department within the company.

Essential Duties and Job Responsibilities

• Provide phone and email support; working closely with customers and with internal teams to efficiently resolve any issues that...

Christopherson Business Travel, a globally recognized leader in Travel Management, is looking for an IT and Application Support Specialist to join our Technology team. This position will focus on end-user IT support as well as application support for both 3rd party and prioprietary systems while providing the highest quality customer service. The Support team works in a fast-paced dynamic environment providing service over the phone, via email, in person and via remote sessions.

Responsibilities

• Prioritize, evaluate, track and resolve Service Desk requests as well as maintain related user guides and other self-service documentation
• Support and troubleshoot customer issues both hardware and software related
• Perform basic system and application administration/configuration tasks
• Escalate requests when additional technical expertise is required
• Assist in technical projects as needed
...