IT and Application Support Specialist
Christopherson Business Travel
Salt Lake City, utah
Job Details
Full-time
Full Job Description
Christopherson Business Travel, a globally recognized leader in Travel Management, is looking for an IT and Application Support Specialist to join our Technology team. This position will focus on end-user IT support as well as application support for both 3rd party and prioprietary systems while providing the highest quality customer service. The Support team works in a fast-paced dynamic environment providing service over the phone, via email, in person and via remote sessions.
Responsibilities
- Prioritize, evaluate, track and resolve Service Desk requests as well as maintain related user guides and other self-service documentation
- Support and troubleshoot customer issues both hardware and software related
- Perform basic system and application administration/configuration tasks
- Escalate requests when additional technical expertise is required
- Assist in technical projects as needed
Requirements
- Bachelor’s in Information Systems, Computer Science, or related field.
- Familiar with server install and configuration, Active Directory, DHCP/DNS, and Group Policy Objects.
Benefits
- Medical and prescription drug coverage
- Health savings account (HSA) with company contribution
- Dental coverage
- Voluntary vision coverage
- Flexible spending account (FSA)
- 401 (k) retirement savings plan with company match
- PTO and Holidays
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