Full-time
IT and Application Support Specialist
Christopherson Business Travel
Salt Lake City, utah
Christopherson Business Travel, a globally recognized leader in Travel Management, is looking for an IT and Application Support Specialist to join our Technology team. This position will focus on end-user IT support as well as application support for both 3rd party and prioprietary systems while providing the highest quality customer service. The Support team works in a fast-paced dynamic environment providing service over the phone, via email, in person and via remote sessions.
Responsibilities
- Prioritize, evaluate, track and resolve Service Desk requests as well as maintain related user guides and other self-service documentation
- Support and troubleshoot customer issues both hardware and software related
- Perform basic system and application administration/configuration tasks
- Escalate requests when additional technical expertise is required
- Assist in technical projects as needed ...