Quality Assurance Specialist
Datamark, Inc.
El Paso, texas
DATAMARK, Inc. is currently seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Quality Assurance Specialist will play a crucial role in ensuring the quality and accuracy of customer interactions, our processes, and service deliverables.
In this role, the Quality Assurance Specialist will be responsible for monitoring and evaluating customer interactions, including calls, emails, and chats, for adherence to company processes to identify any errors, discrepancies, or areas for improvement. They will collaborate with cross-functional teams to develop and implement quality standards, procedures, and guidelines. The Quality Assurance Specialist will also provide feedback and coaching to team members to promote quality consciousness and continuous...