Quality Assurance Specialist

AWL Insurance Agency is actively seeking a meticulous and committed Quality Assurance Specialist to join our esteemed team. In this capacity, you will assume a pivotal role in ensuring that our services and customer interactions adhere to the highest quality standards. The Quality Assurance Specialist will be tasked with developing and executing quality assurance processes, performing audits of client interactions, and delivering feedback and training to team members to optimize service delivery. You will work in close collaboration with various departments to identify opportunities for improvement and to help spearhead initiatives that enhance customer satisfaction. The ideal candidate will exhibit strong analytical abilities, a sharp attention to detail, and a dedication to excellence. If you are enthusiastic about upholding high-quality standards and refining processes, we invite you to apply and become an integral member of our dynamic team at AWL Insurance Agency.

Requirements

• Bachelor's degree in business administration, quality assurance, or a related field is preferred.
• Proven experience in a quality assurance role, particularly in insurance or financial services.
• Strong understanding of quality management principles and methodologies.
• Excellent analytical skills with the ability to analyze complex data and provide actionable insights.
• Superior attention to detail and strong organizational skills.
• Effective communication skills, both written and verbal, with the ability to provide constructive feedback.
• Proficient in Microsoft Office Suite and experience with quality management software.