IT Support Specialist in Texas

• Serve as the first point of contact for customers seeking technical assistance
• Identify issues, provide accurate information in IT ticketing system for each call
• Respond to incoming calls and messages in a timely manner throughout shift
• Follow all communication procedures, policies, and guidelines
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
• Work with customer to resolve issues
• Identify and escalate priority issues
• Contribute to creation of support documentation
  • Attend meetings and training, review training material to stay up-to-date on changes

Requirements

• Security+ certification
• A+ certification
• Windows 10 Desktop Support...

The Centralized Support Specialist will organize and coordinate office administration and procedures to ensure organizational effectiveness and efficiency.

The ideal candidate will be experienced in handling a wide range of administrative and executive support related tasks and will be able to work independently with little supervision. This person must be exceedingly well organized, flexible and enjoy the administrative challenges of supporting office and field personal alike.

• Provide exceptional customer service to prospective residents, current residents, and vendors to increase leasing agreements and renewals for the property
• Understand and explain the Lease Contract to current and future residents
• Prepare and send new Lease, Lease Renewal or Termination Notice to tenant according to SOP
• Update system records with details regarding renewal or Notice of Vacate
• Create effective and efficient...

About Us:

Learning Source is a disruptive education startup focused on reprogramming educational experiences and outcomes. Our team is creating highly effective career-training programs for high-demand technical roles like Software Development and Cyber Security. We utilize the latest tech, making the education process more effective, affordable and accessible.

As a Computer Support Specialist Instructor, you will have the opportunity to positively impact students’ lives by sharing your knowledge and experience.

Responsibilities:

• Demonstrates and applies a thorough and accurate knowledge of the teaching field and discipline;
• Plans and organizes instruction in ways which maximize student learning. Practice excellence in teaching and instruction;
• Modifies instructional methods and strategies to meet diverse students’ needs;
• Prepare lesson plans and teach course as prescribed by the approved...

The Screening Support Specialist will review and verify supporting documents for all applications after screening is completed within the Property Management System to provide final decision for applicant.

The ideal candidate will be experienced in handling a wide range of administrative and executive support related tasks and will be able to work independently with little supervision. This person must be exceedingly well organized, flexible and enjoy the administrative challenges of supporting office and field personal alike.

• Pull all applicants’ data daily and verify all applicable documents have been uploaded to the application in the Property Management System to decide eligibility for screening
• Conduct screening for all eligible applicants
• Daily communication with the properties for applicants that cannot be screened due to missing docs or not having valid docs and obtain those for timely screening
• Learn and...

As a Customer Support Specialist at Shift, you will play a vital role in ensuring our customers receive exceptional service and support for all their inquiries and needs related to our products. This multifaceted role will involve addressing customer inquiries, handling returns, coordinating product repairs, managing shipping logistics, and supporting B2B clients, among other responsibilities.

• Provide prompt and courteous assistance to customers via phone, email, and chat to resolve inquiries and issues.
• Maintain a deep understanding of Moonwalkers’ capabilities so that you can offer accurate information to customers.
• Assist B2B customers with order processing, product information, and account management.
• Manage and process returns, warranty claims, and repairs efficiently, ensuring customers are satisfied with the resolution.
• Collaborate with the logistics team to coordinate shipping, tracking, and delivery status for orders and...

Company Overview

Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key capabilities to the Navy, Army, and NASA over the past 15+ years. EHCG provides best in class services to its customers in the following areas: Business Systems Services; Business Intelligence; Data Analytics and Dashboarding; Enterprise Resource Planning (SAP) Implementation; Legacy System Optimization; Digital Transformation; Cloud Migration; Integration and Modernization; and Risk Management Framework Processes.

Job Description

Enterprise Horizon is seeking SAP On-Site Support (OSS) Specialists to provide post go-live support for a major DoD ERP effort. This role will support three waves of on-site support and travel to various on-site CONUS and potentially OCONUS locations will be required. On-Site Support (OSS) personnel will be positioned at selected locations...

Are you an IT professional looking for an exciting opportunity to grow your career in the fast-paced world of Managed IT Services? Look no further! We are a thriving Small Business Managed IT Service Provider based in the Dallas/Ft. Worth metroplex, and we are seeking talented individuals like you to join our dynamic team. With a focus on providing exceptional IT support to our diverse client base, we offer a rewarding and fulfilling work environment with ample opportunities for professional development and growth.

Requirements

1. Provide top-notch technical support: As an IT Support Specialist, you will play a vital role in ensuring the smooth operation of our clients' IT systems. You will respond to service requests, troubleshoot hardware and software issues, perform system maintenance, and proactively monitor network performance. Your expertise will help our clients optimize their IT infrastructure and minimize downtime,...