Customer Support Representative in Texas

Who are we?

iClassPro, Inc. is the world's leading class management software solution for children's activity centers. Our goal is to solve the dilemma most every business in our industry experiences---how to spend less time running a gym, swim, dance or cheer business and get back to doing what they love. Today, we're proud to serve thousands of these businesses around the world with quality-driven software that helps them operate more efficiently, earn more revenue, and drive future success.

We distinguish ourselves through our Core Values.  More than just words, they are the essential parts of our character that constantly take iClassPro to the next level. Do you have the qualities that it takes to work at iClassPro?

·         Commitment to Excellence

·         Commitment to Customer Service

·        ...

Our Company:

Starforge Systems was built around the core idea of making products that set a new standard in computer gaming. We were founded by a team of industry veterans alongside a group of content creators in August 2022. We set out to change the standard for customer service, build quality, and cable management in the industry, while still making sure our computers were affordable and accessible. 

Schedule: Tuesday - Saturday, preferably from 10am - 6pm CT

Job Duties:

• Identify, investigate, and resolve customer questions or problems with computer software and hardware
• Provide email, chat, and telephone support to end-users experiencing technical difficulties
• Apply knowledge of computer software, hardware, and procedures to solve problems
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or...

Team OMG

OrderMyGear (OMG) is the market-leading technology for promotional product distributors, apparel decorators, team dealers, and suppliers to sell branded merchandise across channels. OMG continues to push boundaries, shaping the future of group online commerce. We approach challenges as opportunities and continue building a Team of OMG’ers who work hard, welcome change, and live out our Magic.

So come join us at OMG! You can play a pivotal role in this rapidly changing industry as we scale our platform and improve the eCommerce experience for our clients and their customers.

Our Magic

TEAM IS EVERYTHING

We Invest in Each Other

We Create Solutions

We Enjoy the Ride

EMBRACE IT. OWN IT. ALL IN.

Support @ OrderMyGear

The Customer Support Team regularly interacts with our users and troubleshoots any issues our customers might face via phone, email, and live chat. Our goal with Customer Support at OMG is to ensure...

iClassPro, Inc. is a growing company in Longview looking to hire additional Customer Support Representatives. Our business is booming and moving into new products and markets, and we need a bigger team to help us meet the needs of our expanding customer base.

Responsibilities:

• Respond to customer inquiries via phone calls, emails, and live chat
• Provide exceptional customer service by promptly addressing customer concerns and resolving issues
• Assist customers with product navigation, troubleshooting, and problem-solving
• Collaborate with other team members and departments to resolve complex customer issues
• Document customer interactions and maintain accurate records

Requirements

• Prior experience in customer support or a related role
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Ability to remain...

Our Company:

Starforge Systems was built around the core idea of making products that set a new standard in computer gaming. We were founded by a team of industry veterans alongside a group of content creators in August 2022. We set out to change the standard for customer service, build quality, and cable management in the industry, while still making sure our computers were affordable and accessible. 

Schedule: Monday through Friday from 8am - 4pm CT or 11am - 7pm CT

Job Duties:

• Identify, investigate, and resolve customer questions or problems with computer software and hardware
• Provide email, chat, and telephone support to end-users experiencing technical difficulties
• Apply knowledge of computer software, hardware, and procedures to solve problems
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and...

Team OMG

OrderMyGear is the industry leader in technology for the team gear and promotional product space. OMG continues to push boundaries, shaping the future of group online commerce. We approach challenges as opportunities, and we are continuing to build a team of OMG’ers who work hard, welcome change, and live out our Magic.

So come join us at OMG! You can play a pivotal role in this rapidly changing industry as we scale our platform and improve the eCommerce experience for our clients and their customers

Our Magic

TEAM IS EVERYTHING

We Invest in Each Other

We Create Solutions

We Enjoy the Ride

EMBRACE IT. OWN IT. ALL IN.

Support @ OrderMyGear

The Customer Support Team regularly interacts with our users and troubleshoots any issues our customers might face via phone, email, and live chat. Our goal with Customer Support at OMG is to ensure we are responding efficiently to inquiries and assisting customers in...

About Us:

We're not just another customer support team; we're dedicated advocates in the world of providing exceptional service. Our platform connects empathetic individuals like you to a variety of opportunities in the dynamic realm of customer support. Whether you're an experienced representative or someone eager to make a difference, we provide a spectrum of opportunities right in your area. Join our supportive team where your commitment to customer satisfaction is not just recognized but celebrated!

Requirements

Your Role:

We are seeking empathetic and solution-oriented Customer Support Representatives to join our team for on-demand roles in various industries. As a Customer Support Representative, you're not just answering inquiries; you're building positive customer experiences. Here’s what you’ll do:

• Customer Assistance: Provide friendly and effective...