Customer Support Representative

Who are we?

iClassPro, Inc. is the world's leading class management software solution for children's activity centers. Our goal is to solve the dilemma most every business in our industry experiences---how to spend less time running a gym, swim, dance or cheer business and get back to doing what they love. Today, we're proud to serve thousands of these businesses around the world with quality-driven software that helps them operate more efficiently, earn more revenue, and drive future success.

We distinguish ourselves through our Core Values.  More than just words, they are the essential parts of our character that constantly take iClassPro to the next level. Do you have the qualities that it takes to work at iClassPro?

·         Commitment to Excellence

·         Commitment to Customer Service

·         Solutions Focused

·         A Spirit of Teamwork and Collaboration

·         Taking Ownership

What you will be doing in this role?

• Responding to customer inquiries via phone calls, emails, and live chats.

• Providing exceptional customer service by promptly addressing customer concerns and resolving issues.
• Assisting customers with product navigation, troubleshooting, and problem-solving.
• Collaborating with other team members and departments to resolve complex customer issues.
• Documenting customer interactions and maintaining accurate records.

Who are we looking for?

Requirements

• Two years prior experience in customer support.
• Excellent communication skills, both written and verbal.
• Strong technical problem-solving abilities.
• Ability to remain calm and professional in challenging situations.
• Attention to detail and strong organizational skills.
• Experience with help desk software or CRM systems is a plus.
  
  If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we would love to hear from you!

What does iClassPro offer?

Benefits

• An amazing work culture that provides opportunity for growth.
• Generous Paid Time Off for a healthy work-like balance.
• Health Insurance including medical, dental, and vision.
• Paid medical and life insurance policy.

• 401K with company match.

iClassPro is an Equal Opportunity Employer

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