Customer Support Representative

iClassPro, Inc. is a growing company in Longview looking to hire additional Customer Support Representatives. Our business is booming and moving into new products and markets, and we need a bigger team to help us meet the needs of our expanding customer base.

Responsibilities:

• Respond to customer inquiries via phone calls, emails, and live chat
• Provide exceptional customer service by promptly addressing customer concerns and resolving issues
• Assist customers with product navigation, troubleshooting, and problem-solving
• Collaborate with other team members and departments to resolve complex customer issues
• Document customer interactions and maintain accurate records

Requirements

• Prior experience in customer support or a related role
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Ability to remain calm and professional in challenging situations
• Attention to detail and strong organizational skills
• Experience with help desk software or CRM systems is a plus
  
  If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we would love to hear from you!

Benefits

• Health Insurance including medical, dental, vision, life

• EO medical paid at 100%
• Generous PTO
• 401K with company match