Regional Universal Branch Associate
ThisWay
Latham, new york
A financial institution is currently recruiting for the position of Universal Branch Associate Float Region 1 in Latham, NY. The primary function of this role is to provide high-level member service through efficient and accurate transaction processing and a consultative needs-based sales approach. The position involves traveling to various locations within a specific cluster of branches based on staffing needs.
Responsibilities
- Accurately process transactions
- Educate members on transaction processing through various channels such as Internet Banking, mobile app, audio response, and Contact Center
- Resolve member complaints and concerns efficiently, involving other functional areas as needed
- Assist with member inbound calling to support the Contact Center
- Use a needs-based sales approach to uncover and meet members' financial needs with additional products and services
- Handle large...