Customer Success Manager
Riverside Insights
Chicago, illinois
As a Clinical Customer Success Manager at ImPACT Applications, your primary responsibility is to ensure the satisfaction, adoption, and retention of our clinical customers. By proactively engaging with a larger customer base, understanding their needs, and helping them maximize the value of our products, you play a vital role in driving customers, athletes, and patients worldwide to safely recover from mild traumatic brain injuries.
In this role you will get to:
- Maximize customer retention and satisfaction by proactively engaging customers, while addressing any issues or concerns
- Conduct regular check-ins (QBRs) and communication touchpoints
- Drive upsell opportunities with some of the business’ largest clinical and healthcare accounts
- Identify and work with Sales team on expansion and cross-sell opportunities
- Convert active customers to new SaaS subscription...