Senior Program Manager
XperiencOps Inc
San Mateo, california
Overview
XperiencOps, Inc. is seeking a proactive and detail-oriented Program Manager to coordinate and manage cross-functional initiatives within the Customer Operations organization. This role focuses on planning, aligning, and delivering outcomes that support customer success, onboarding, partner initiatives, and operational readiness while serving as the counterpart to the Release Manager in the Engineering organization. The Program Manager will act as a key liaison between Customer Operations and Engineering, ensuring seamless collaboration, process alignment, and successful execution of deliverables.
Key Responsibilities
Planning and Coordination
- Develop and manage a comprehensive program roadmap for Customer Operations that aligns with organizational goals, initiatives, and timelines.
- Partner with Customer Success,...