Dispatcher
Classet
San Jose, california
Hiring for a Dispatcher/Customer Service Professional!
Rooter Hero Plumbing & Air is the fastest growing company taking over the California plumbing scene, and the Contact Center is the first employee to customer touchpoint, making it one of the most important jobs there is.
Your day to day will consist of:
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying customer experience, behavioral science; participating in educational opportunities.
- Dispatches Technicians to client’s homes.
- Responds to email leads, web chats, and review site messages.
We are...