Customer Success Manager in Arizona

Make The Connection.

We are seeking a highly motivated and experienced Customer Success Manager to join our team at Vix Technology. As a Customer Success Manager, you will play a key role in ensuring the success and satisfaction of our clients in the public transit industry. With our modular approach and best-in-class solutions, you will have the opportunity to make a significant impact on the way public transit is accessed and utilized globally.

At Vix Technology, we believe that public transit should be available to everyone, which is why we have dedicated over 35 years to developing and deploying innovative systems in over 200 cities and regions worldwide. Our solutions are complex, but our modular approach allows us to create seamless integrations and provide exceptional customer experiences.

As a Customer Success Manager, you will work closely with our clients to understand their unique needs and goals, and proactively ensure that our...

TAL engineering is seeking a dedicated and enthusiastic Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the overall satisfaction and success of our clients. You will build and maintain relationships with key stakeholders, provide ongoing support and guidance, and proactively identify opportunities to help our clients achieve their goals. The successful candidate will have excellent communication and interpersonal skills, with a passion for delivering exceptional customer service.

Responsibilities

• Build and maintain strong relationships with clients, acting as their primary point of contact and advocate within the organization
• Proactively identify and address client needs, ensuring that they are receiving the maximum value from our products and services
• Provide ongoing support and guidance to clients, including conducting regular check-ins, delivering product demonstrations, and...

Requirements

Define and optimize customer journey to facilitate customer ROI Attainment

• Create and Manage a Success Plan for customers in your assigned segment.
• Define and oversee lifecycle processes/touch points.
• Identify opportunities for continuous improvement.
• Manage and lead the Customer Executive Business Review Process for customers assigned to your segment.
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