Customer Service Representative / Team Lead

Become a vital part of our team at Citizens State Bank as a Customer Service Representative / Team Lead and help us achieve excellence and growth at our Hudson office. This individual will lead a dynamic team, foster strong customer relationships, and contribute to our success in a friendly, community-driven environment.

Key Responsibilities:

• Lead and motivate customer service staff
• Train the team to effectively promote and sell bank products
• Perform customer service tasks for a smooth banking experience
• Provide back-up for opening and closing deposit accounts

Our core values of integrity, customer focus, team focus, and agility are the foundation of our business and a guide that is used every day to serve our customers and employees alike. Our team enjoys collaborating with leadership who is respectful, supportive, and flexible as we work together toward a common goal of providing friendly, personalized service throughout our communities in Western Wisconsin. The bank is headquartered in Hudson and has four additional offices to serve its customers -- Elmwood, Menomonie, Roberts, and Woodville.

There may be other daily and on demand duties as necessary. A complete job description is available by request. Citizens State Bank is proud to be an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local, state or federal laws. Citizens State Bank is a Member of the FDIC and an Equal Housing Lender.

Requirements

Applicants must possess excellent customer service skills, leadership abilities, and the capacity to work well as part of a team in a fast-paced environment. Strong leadership skills should include the ability to guide, motivate, and support team members when needed. Cash handling and some computer skills are preferred.

Benefits

Citizens State Bank strives to be the employer of choice in our communities and offers all full-time employees a competitive salary, 401(k) including a company match up to 5%, competitive health insurance, dental insurance and vision insurance. Additionally, employees are offered a generous Paid-Time Off plan (including all federal holidays)! Life and long-term disability insurance are also paid for by Citizens State Bank for all full-time employees.