Help Desk Specialist

Nedelcu & Company, a well-established management consulting firm specializing in executive search and leadership consulting, is seeking a capable and dedicated Help Desk Specialist to join our team. With a commitment to delivering exceptional executive search and leadership consultancy services, we strive to provide outstanding support to our clients and candidates.

As a Help Desk Specialist, you will play a vital role in providing technical assistance and support to our internal staff. You will be responsible for troubleshooting and resolving IT-related issues, as well as maintaining the performance and availability of our IT systems. In addition, you will collaborate with the IT team to implement new technologies, improve processes, and ensure the highest level of customer satisfaction.

This position offers a dynamic and challenging environment where you can utilize your technical expertise and contribute to the success of our company.

Responsibilities

• Provide first-level technical support to internal users by troubleshooting and resolving hardware, software, and network issues.
• Respond to help desk inquiries and provide timely assistance to resolve user problems.
• Install, configure, and update computer hardware, software, and peripheral devices.
• Monitor and maintain IT systems to ensure their performance, availability, and security.
• Collaborate with the IT team to plan and implement IT projects and initiatives.
• Create and update technical documentation and procedures.
• Deliver training and guidance to users on IT systems and best practices.
• Assist in managing and maintaining IT inventory and asset management.

Requirements

• Prior experience as a Help Desk Specialist or in a similar role.
• Proficiency in troubleshooting hardware, software, and network issues.
• Strong knowledge of Microsoft Windows and macOS operating systems.
• Familiarity with ITIL framework and best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to prioritize and manage multiple technical tasks simultaneously.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Work From Home
• Wellness Resources