Roofing Service Coordinator

The Roofing Service Coordinator is responsible for coordinating customer service requests for roofing maintenance, repairs, and inspections. You will work closely with clients, technicians, and project managers to ensure timely and efficient completion of service requests.

Duties and Responsibilities

· Respond to customer service requests and schedule appointments for roofing maintenance, repairs, and inspections

· Coordinate with technicians and project managers to assign tasks and ensure timely completion of service requests

· Update and maintain service records in the company's CRM system

· Communicate with clients to provide status updates and address any concerns or issues

· Collaborate with the sales team to generate service proposals and quotes

· Assist with administrative tasks such as invoicing, data entry, and filing

· Maintain a high level of customer satisfaction through excellent communication and timely resolution of issues

· Stay updated on industry trends and best practices related to roofing services

· Adhere to company safety policies and procedures

· Assist with other duties as assigned by management

Company Summary

We are a trusted leader in the roofing industry, providing high-quality roofing solutions for commercial and residential clients. Our dedicated team of professionals is committed to delivering exceptional service and exceeding customer expectations.

· Prior experience in customer service or coordination role

· Knowledge of roofing systems and maintenance preferred

· Excellent communication skills, both written and verbal

· Strong organizational and multitasking abilities

· Proficient in using CRM systems and Microsoft Office Suite

· Ability to work effectively in a fast-paced, team-oriented environment

· Attention to detail and commitment to delivering high-quality service

· Valid driver's license and reliable transportation

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Benefits

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance