Parts Service Coordinator

1 Resource Group is currently seeking a dedicated and detail-oriented individual to fill the position of Parts Coordinator with experience in heavy equipment construction service to support the Richmond, VA area. As a Parts Coordinator, you will be responsible for providing excellent customer service and support for our parts department.

• Process customer orders and coordinate the shipment of parts
• Respond promptly to customer inquiries regarding parts, pricing, and availability
• Provide product information and technical support to customers
• Resolve customer complaints or issues in a timely and professional manner
• Coordinate with internal departments to ensure accurate and timely order fulfillment
• Maintain accurate records of customer interactions and transactions
• Assist with inventory management and stock replenishment
• Assist in the development and improvement of customer service processes and procedures
• Must be ok with spending large amount of time in truck delivering parts to customer sites and invoicing while onsite.

Requirements

Responsibility

• The ideal candidate for this position will have:
• Prior customer service experience, preferably in a parts or technical support role
• Strong communication and interpersonal skills
• Attention to detail and ability to work in a fast-paced environment
• Proficiency in Microsoft Office and experience with CRM software
• Ability to multitask and prioritize effectively
• Knowledge of parts and inventory management is preferred
• High School diploma or equivalent required, additional technical certifications or education is a plus
• Must have a clean driving record and be able to pass drug screen.

Benefits

Medical, Dental, Vision, PTO, Life