Parts/Service Coordinator

1 Resource Group is seeking a dedicated and detail-oriented Parts/Service Coordinator to join our dynamic team in Hopemills, North Carolina. This role is pivotal in ensuring seamless coordination between customer service, parts supply, and service operations, providing a vital link between our customers and our internal teams.

• Key responsibilities include generating sales for parts and assemblies, managing customer inquiries, and facilitating the timely delivery of services and parts.
• Actively resolve customer issues related to parts quality, invoicing, and service delivery to uphold customer satisfaction.
• Maintain relationships with clients by providing detailed communication and addressing concerns promptly.
• Ensure the inventory is well-stocked according to the guidelines set by the Manager of Inventory Control.
• Conduct weekly reports to the Service Manager outlining customer feedback and field demands.
• Communicate...