Parts/Service Coordinator

1 Resource Group is seeking a dedicated and detail-oriented Parts/Service Coordinator to join our dynamic team in Hopemills, North Carolina. This role is pivotal in ensuring seamless coordination between customer service, parts supply, and service operations, providing a vital link between our customers and our internal teams.

• Key responsibilities include generating sales for parts and assemblies, managing customer inquiries, and facilitating the timely delivery of services and parts.
• Actively resolve customer issues related to parts quality, invoicing, and service delivery to uphold customer satisfaction.
• Maintain relationships with clients by providing detailed communication and addressing concerns promptly.
• Ensure the inventory is well-stocked according to the guidelines set by the Manager of Inventory Control.
• Conduct weekly reports to the Service Manager outlining customer feedback and field demands.
• Communicate frequently with parts representatives to relay customer needs and order statuses.
• Advise on merchandising programs and the benefits of maintenance agreements.
• Handle and submit vehicle expense reports accurately and on time.

Requirements

• High school diploma or equivalent is required.
• Proven experience in a parts or service coordination role, preferably within the automotive or related industries.
• Strong computer skills and familiarity with web-based programs are essential.
• Physical capability to perform duties, including lifting and bending as necessary.

• Mechanical aptitude or experience within the forklift industry is preferred.
• Excellent customer service and communication skills.
• Professional demeanor and ability to interact confidently with clients.
• A valid driver’s license with a clean driving record is necessary for corporate insurance approval.
• Ability to operate equipment such as forklifts is a plus.

Benefits

Full benefit package