Night Manager - Norfolk

City Wide Facility Solutions is looking for a dedicated and experienced individual to join our team as a Night Manager in Norfolk, Virginia!

As the Night Manager, you will be responsible for overseeing and managing the quality control of general business operations, increasing client satisfaction, and effectively working with Independent Contractors (IC). You will work independently and collaboratively to ensure the highest level of service delivery in various types of facilities including industrial, manufacturing, office, medical, retail, and more.

Responsibilities:

• Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on problem-solving.
• Review and ensure quality assurance per account to retain existing business and attract new business.
• Communicate with Facility Solutions Manager on a daily basis regarding any urgent issues and provide nightly recaps through email or phone.
• Make recommendations for Independent Contractor work assignments and manage to client standards and company guidelines. Take necessary action if service level agreements are not met.
• Handle inspections, customer complaints, customer requests, new client starts, and VIP treatments.
• Execute City Wide's operational policies and procedures such as the New-Start Policy, Customer Compliant Policy, and Four Star Policy.
• Ensure compliance with client policies and procedures, approved cleaning tools and equipment, and their proper use.
• Perform other duties as necessary.

Requirements:

• Minimum of 3 years of prior experience in management, specifically coaching, motivating, developing, and leading a team in multi-unit or multiple locations.
• Strong planning, organization skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Innovation mindset and continuous process improvement orientation.
• Proficiency in MS Office and internet skills.
• High School diploma or equivalent.

If you are eager to join a dynamic and growing company in the building maintenance industry, this is the perfect opportunity for you! Apply now and become a part of City Wide Facility Solutions!

Requirements

• Minimum of 3 years of prior experience in management.
• Strong planning, organization skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Innovation mindset and continuous process improvement orientation.
• Proficiency in MS Office and internet skills.
• High School diploma or equivalent.

Benefits

City Wide Facility Solutions offers a competitive compensation and benefits, including medical, dental, vision, life insurance, short- and long-term disability insurance, PTO, and 401k. In addition, City Wide prides itself with a culture rich in history and collaboration, all within an exciting, fast-paced atmosphere that fosters continual learning. We also offer community based enrichment, including paid time to support charities of choice!

City Wide Facility Solutions is a fast-growing company with more than 90 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have been in business for more than 60 years and continue to experience high growth and profitability across our franchise business. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com

City Wide is an Equal Opportunity Employer.