IT Operations Coordinator

The IT Operations Coordinator assists with the operational responsibilities of the ITS Technology Support Services team, including administrative tasks, project coordination, scheduling, budgeting, purchasing, inventory control, and change management processes.

The IT Operations Coordinator will communicate with stakeholders, coordinate asset life cycles, ship and receive equipment, track spending and purchasing, unpack and store equipment, maintain inventories, and support other teams on asset management best practices.

This is a full time, benefits eligible, hourly position with a hiring range of $23.66 - $29.58 per hour.

Core Responsibilities:

1. Coordinate external communications for internal ITS projects, tracking milestones, and asset lifecycle management
2. Maintain accurate records of IT assets including hardware and software.
3. Ensure proper handoff for vendor break/fix issues with equipment
4. Work with vendors to procure necessary IT equipment, software, and manage inventory levels to ensure adequate supply of necessary equipment and software.
5. Generate reports on asset usage, inventory status, and deployment progress; using this information for the reporting and preparing data for the annual budget cycle.
6. Coordinate annual printer replacement operations including communicating with external vendors and stakeholders, technical resources, and scheduling
7. Receiving, unpacking equipment, and recycling packaging
8. Installation, delivery, and deployment of computers and peripherals.

Requirements

1. Fluency with the use of multiple channels to support customers, including email, Zoom, and instant messaging.
2. Proficiency with email, spreadsheets, and office productivity suites. As well as  creating reports with Excel or Google worksheets, using pivot tables and graphs.
3. Interest and fluency with technology in the workplace are required.
4. Strong organizational and project management skills.
5. Proficiency with asset management software and tools.
6. Excellent oral and written communication skills in English
7. Ability to work independently and as a part of a team but also self-motivated
8. Experience in IT asset management or a related field is preferred.

Physical Demands and Working Conditions

Must be able to lift and carry heavy, in excess of 60 lbs, equipment up or down several flights of stairs occasionally.

Other:

Offer is contingent upon successful completion of a criminal background check.

Benefits

As an employee of Middlebury College, you will enjoy being part of a vibrant supportive community. Middlebury Colleges offers its employees excellent compensation and competitive health, dental, life, disability, generous retirement matching, and vision benefits, Middlebury offers a generous time-away program - up to 34 days per year during the first two years of service, increasing as the term of service lengthens. Middlebury employees are eligible for robust educational assistance programs as well as free or reduced rates for cultural events and use of sporting facilities (including the College's golf course and Nordic and alpine ski areas). The result is a very high quality-of-life in a gorgeous setting. Middlebury Colleges offers its employees excellent compensation and other perks of employment including:

• MiddCard Privileges: access to athletic facilities, discounts at the College store, library privileges, and discounts at cultural and sporting events. In addition, the card allows door access to certain campus buildings. Spouses or domestic partners of benefits-eligible employees are eligible to receive a Spouse/Partner card with the same privileges as the employee card (except door access).
• Discounts on season passes at Middlebury College Snow Bowl, the Ralph Myhre Golf Course and the Rikert Outdoor Center.
• Access to our Partner Inclusion Program that provides comprehensive support services to the spouses and partners of Middlebury employees.
• A full listing of our benefit offerings can be found on our website by following this web link: https://go.middlebury.edu/benefits
• Or click see some of the other fun perks of working at Middlebury, whether in Vermont or Monterey!

Middlebury College is an equal-opportunity employer where diversity, equity, and inclusion are core values. To this end, the College recruits talented and diverse faculty, staff, and students from across the United States and around the world. Middlebury College encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically underrepresented communities. The College also invites applications from individuals who demonstrate an ongoing commitment to advancing diversity, equity, and inclusion in the workplace.