Facility Solutions Manager - Commercial Building Maintenance

Are you looking for an exciting career in B2B account management where your success is driven by building strong client relationships and leading operations? Join City Wide Facility Solutions, a privately held company with over 60 years of excellence in janitorial and building maintenance services.

About the Role

The Facility Solutions Manager is at the heart of our client relationships, managing janitorial services and other facility maintenance solutions for the commercial properties we serve in the Greater Salt Lake City Area. You will serve as a trusted partner for clients, overseeing service delivery, coordinating with independent contractors, and ensuring that our clients’ needs are met with excellence.

Key Responsibilities

• Build and maintain strong client relationships, acting as their go-to resource for all facility maintenance needs. Develop tailored service strategies and respond promptly to concerns.
• Oversee janitorial services and more than 20 additional maintenance solutions, such as landscaping/snow removal, roofing, and parking lot services, ensuring high-quality outcomes.
• Conduct quality control inspections, manage independent contractors (ICs), and guide Night Managers to meet and exceed client expectations.
• Retain, manage, expand, and diversify existing client relationships by promoting additional services, providing accurate quotes, and ensuring seamless execution to meet timelines and expectations.
• Manage the client relationship throughout the entire project lifecycle, ensuring smooth execution and assisting with payment resolutions if needed.
• Maintain accurate records in the CRM system, including service schedules and client documentation, while ensuring compliance with company policies and safety standards.

Why Join City Wide?

At City Wide Facility Solutions, we are more than just a company – we are a team committed to making a difference. For over 60 years, we’ve been industry leaders in building maintenance, offering 20+ facility services under one roof to simplify life for our clients.

We believe in creating an environment where employees thrive both personally and professionally. When you join our team, you’ll benefit from:

• A supportive culture that values mentorship, growth, and collaboration.
• The opportunity to make a real impact by solving problems and delivering top-notch solutions for businesses.
• A company that balances high expectations with fun and recognition for your hard work.

If you’re looking for a role where you can combine your passion for customer service, operational excellence, and sales, City Wide is the place for you.

Visit our website to learn more about us: www.gocitywide.com

Requirements

• 3-5+ years of experience in sales, operations, or customer service, preferably in building maintenance or facility management.
• High school diploma required; bachelor’s degree in business or a related field is preferred.
• Strong relationship-building and communication skills, both verbal and written.
• Excellent time management and prioritization skills, with the ability to handle multiple tasks and deadlines effectively.
• Detail-oriented with excellent follow-through on commitments.
• Proficiency in Microsoft Office and CRM systems.
• Reliable transportation for client visits.
• Bilingual (Spanish) skills are a plus.

Benefits

• Competitive compensation package, including base salary, uncapped commissions, car allowance, phone allowance, gas reimbursement, and company-provided computer.
• Comprehensive health insurance options, including supplemental programs.
• Paid time off and paid holidays.
• Opportunities for professional development and career advancement.
• A high-energy, team-oriented work environment built on mentorship, collaboration, and fun.
• No regular weekend, evening, or holiday requirements.