Workforce Planning & Analytics Lead

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.  

IT Concepts, Inc. (ITC) is seeking an experienced Workforce Planning & Analytics Lead to support our VA-ESOM-End Point Support and Operations Monitoring contract. Candidate must have workforce planning & analytics experience managing Information Technology related projects. Must have experience in tracking current and future workforce needs, costs, planning, schedules and performance progress. Serve as the Analytics Product Manager for VA ESOM Business Operations contract. Must be able to identify & mitigate risks; and adjust based on internal and external impact factors. 

Responsibilities:

• Consider how work, workforces and workplaces need to be reimagined in the service of future VA strategy
• Collaborate with VA Business Operations Contract lead to evaluate the nature of work, how the composition of the workforce will evolve to meet VA needs, and how to activate next generation workforce, learning, skills, and business operations analytics for the future. 

 Workforce Lead: 

• Forecasting talent needs: Analyzing workforce data and forecasting future talent requirements  
• Developing workforce plans: Creating plans to attract, retain, and develop top talent  
• Partnering with leadership: Working with HR and business leaders to understand the organization's workforce needs  
• Identifying skill gaps: Proactively identifying skill gaps and implementing targeted recruitment, training, and succession planning initiatives  
• Consulting with leadership: Consulting with VA ESOM Business Operations Lead for major organizational staffing initiatives  
• Leading cross-functional teams: Leading cross-functional teams to address issues related to environmental changes  
• Establishing strategic plans: Establishing strategic plans for retention  
• Staff-level optimization, Compliance reporting, Health & Wellness. 
• Lead agreement and regular reporting of KPI on strategic goals & efforts, example AES Score, Rate of recruitment, retention & reward 
• Policy adherence metrics, rule-based workflow, Training calendars, Vendor management, skills-gap analysis. 

Team Lead: 

• Lead workforce & analytics teams including monitoring, planning & forecasting human capital needs, skills-matrix, skills-gap, capacity-gap, upskilling, standard & ad-hoc reporting, data mining, etc. 
• Serve as a team or task lead, with supervisory responsibility. 
• Mentor and guide team members in planning and executing their responsibilities 
• Understanding of formal change management processes 
• Proven leadership skills, with the ability to create plans, build teams, and execute with strong ownership and minimal oversight. 
• A continuous learner who thrives in uncertainty, takes calculated risks, and learns from experiences. 
• Proactive, consistently taking initiative and advocating for necessary actions. 
• High emotional intelligence, with the ability to effectively communicate and empathize with staff, colleagues, cross-functional teams, and leaders. 

Analytics Lead: 

• Data enablement: Lead the data culture to bring visibility for VA ESOM Business Operations and IT Asset Management / Service Management related contract functions and enable data driven decisions. 
• Analytics strategy: Establish and oversee the VA ESOM Business Operations contract analytics strategy and assign tasks to team members  
• Data governance: Balance risk while enabling users to work with data confidently  
• Data processing: Oversee complex analytical projects and ensure data accuracy and integrity  
• Project management: Lead new and evolving data initiatives as required. 

Requirements

• Bachelor’s degree in engineering, Computer Science, Systems, Business, Human Resource or related scientific / technical discipline. (8 years of additional relevant experience may be substituted for education) 

• 10 years of relevant experience with large organizations and complex projects / programs. 
• MS Office Suite (Excel, PowerPoint, Word) 
• Quick Learner with Integrity/Honesty, good communication (verbal and written) and interpersonal skills. 
• Comfortable working in a dynamic, fast-paced environment. Stay abreast of industry trends and best practices 
• Ability to lead team members and able to work independently
• Customer Service mindset, Decision Making, Flexibility. 
• Industry knowledge and/or U.S. Government security controls and best practices. 
• Strong problem-solving, coaching, and teamwork skills. 

Preferred: 

• Experience supporting a federal client. 
• Section 508 conformance experience or knowledge. 
• PMP Certification, ITI 4 Foundation or equivalent. 

Clearance requirements:

• Able to obtain and maintain Public Trust Clearance. 
• US Citizen or Green Card holder. 

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. 

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. 

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As a part of our VEVRAA compliance efforts, ITC has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position.  If you need alternative application methods, please email careers@useitc.com and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.