VP, Operations

Paxful is the world’s largest people-powered marketplace, connecting over 14 million users across 140+ countries to move, save, and store money - even without a bank account. Founded in 2015 and based in the United States, Paxful offers safe, fast, and reliable access to the global economy through cryptocurrencies bought and sold on a borderless peer-to-peer payment network. With over 500 payment methods for accessing Bitcoin, USDT, and other popular digital and local currencies, Paxful is building a financial system allowing all users to participate in the digital economy

Job Overview:

The Vice President of Operations will be a key member of the leadership team, responsible for driving operational excellence, scaling processes, and ensuring seamless execution across the organization. This role requires a results-driven, high-energy leader with a strong sense of urgency and a proven ability to deliver measurable impact. The ideal candidate is a collaborative, approachable, and grounded leader who inspires teams while fostering a culture of accountability, respect, and operational efficiency. Experience in technology or fintech operations is essential, while familiarity with crypto or blockchain technologies is a significant advantage.

The VP of Operations will play a critical role in aligning day-to-day operations with long-term business goals, enabling the company to scale effectively while maintaining operational rigor. Success in this position means optimizing systems, driving key performance outcomes, and building strong, cross-functional partnerships across the organization.

What will you do:

Drive Operational Excellence:

• Oversee all aspects of the company’s operations to ensure efficiency, productivity, and scalability.
• Develop and implement systems, processes, and tools that streamline workflows and optimize performance.

Deliver Results and Drive Accountability:

• Establish clear performance metrics, OKRs, and KPIs to measure success; proactively identify gaps and implement solutions to meet company objectives.
• Lead initiatives that improve operational timelines, delivery quality, and team outcomes.

Scale and Improve Infrastructure:

• Build operational systems and frameworks to support rapid business growth and evolving company priorities.
• Manage resource planning, budgeting, and forecasting to ensure alignment with organizational goals. 

Enable Cross-Functional Collaboration:

• Partner with leaders across departments to ensure alignment between operations and business strategy.
• Foster effective communication, problem-solving, and shared accountability across all teams.

Lead with Urgency and Influence:

• Drive a culture of execution and high performance, ensuring that critical initiatives are prioritized and completed on time.
• Serve as an approachable and pragmatic leader who builds trust and motivates teams.

Who you are:

• Results-Driven Leader: You have a proven ability to deliver measurable outcomes with urgency and precision.
• Collaborative and Approachable: You foster teamwork and bring a grounded, professional leadership style that earns respect across the organization.
• Strategic and Hands-On: You can think big while being willing to dive into details and drive execution.
• Growth-Oriented Problem Solver: You thrive in fast-paced environments, identify challenges early, and develop solutions that scale.
• High-Energy and Accountable: You bring focus, ownership, and energy to every initiative you undertake.

What we are looking for:

• Extensive Operations Leadership Experience: 8-10+ years of experience leading operations in technology, fintech, or high-growth companies. Experience in crypto/blockchain is a plus.
• Proven Track Record of Scaling Operations: Demonstrated success in building and optimizing systems, processes, and teams to enable organizational growth.
• Strong Analytical and Data-Driven Approach: Ability to use data and metrics to analyze performance, drive decisions, and measure results.
• Exceptional Communication and Interpersonal Skills: Adept at influencing, building trust, and driving alignment across cross-functional teams and leadership.
• Results-Oriented with Sense of Urgency: Ability to prioritize and deliver outcomes in a fast-paced, dynamic environment.
• Experience Driving Accountability and Performance: Track record of setting goals, implementing KPIs, and ensuring teams meet or exceed expectations.
• Adaptable and Resilient Leader: Capable of navigating ambiguity and evolving priorities while maintaining focus and clarity.
• Bachelor’s Degree Required; MBA or other advanced degree preferred.