Virtual Sales Support Representative - work remote

The House of Mercier is delighted to announce an exciting opportunity for a Virtual Sales Support Representative. This remote position is perfect for individuals looking to launch or further their career in sales support within the luxury jewelry sector. In this role, you will be responsible for assisting the sales team, managing customer inquiries, and providing information about our exquisite products. You will play a crucial role in ensuring a seamless customer experience while working from the comfort of your home. If you are driven, enthusiastic, and keen to learn, we would love to hear from you!

Key Responsibilities

• Provide comprehensive support to the sales team by managing customer inquiries and processing orders via email and chat.
• Assist customers by providing detailed product information and answering questions related to purchases.
• Handle customer complaints respectfully and efficiently to ensure a positive resolution.
• Maintain accurate records of customer interactions and transactions to facilitate follow-ups.
• Collaborate with other team members to enhance the quality of service and customer satisfaction.
• Stay informed about product offerings and market trends to give informed and accurate support to customers.
• Engage in training and development to improve your skills and knowledge.

Requirements

• No prior experience is required; we welcome candidates with a positive attitude eager to learn.
• Fluency in English is essential; additional languages are a plus.
• Strong communication skills, both written and verbal.
• Ability to work independently and manage time effectively in a remote environment.
• Strong organizational skills and attention to detail are critical.
• Basic computer skills and familiarity with virtual communication tools are preferred.
• A passion for luxury retail and a keen interest in jewelry is a plus.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks