Virtual Appointment Setter

We are seeking a Virtual Appointment Setter to join our team at Plumber Brother. In this position, you will play a crucial role in connecting with potential clients and setting up appointments for our skilled plumbers. As a Virtual Appointment Setter, you will work remotely, utilizing your communication skills and problem-solving abilities to generate leads and manage our client interactions effectively. You will be responsible for qualifying leads, following up on inquiries, and ensuring that appointments are scheduled efficiently.

Responsibilities

• Conduct outbound calls to potential clients to schedule appointments for plumbing services.
• Manage and update customer information in our CRM system to ensure accuracy and efficiency.
• Qualify leads by asking pertinent questions to assess customer needs and service requirements.
• Follow up with leads who did not respond to initial outreach to maximize appointment setting opportunities.
• Coordinate with plumbing teams to ensure appointment availability and resource allocation.
• Provide excellent customer service during all interactions, maintaining a professional demeanor.
• Report on daily and weekly performance metrics to track conversion rates and appointment statistics.

Requirements

• Proven experience in a customer service or sales role, preferably in a remote setting.
• Strong verbal communication skills and persuasive abilities to engage clients effectively.
• Proficiency with CRM software and Microsoft Office Suite to manage customer information and schedules.
• Exceptional organizational skills and the ability to manage multiple tasks simultaneously.
• Self-motivated and goal-oriented, with a focus on achieving set targets.
• Ability to work independently and as part of a team, demonstrating a collaborative mindset.
• Reliable internet connection and a dedicated workspace to facilitate effective communication and productivity.