US Community Manager (Cameroon)

💙 Our Mission

We have recently updated our Company Mission to reflect our ambitions to build the future of payments in Africa. You can read all about it here.

Why does our mission matter?

There are over 1.3 billion Africans in the world and is the fastest-growing region in the world. Africa is also the most expensive place to send money to and trade with. Talent is everywhere but opportunity isn’t. How do we bridge this divide with a sense of purpose?

• Think about people living far away from their loved ones who are financially responsible and support them. Imagine how you would feel losing 8-9% of your money through fees. How do we reduce the cost of sending money home through technology?
• What about the future for businesses? Think about those who are trying to do cross-border business from Africa outbound to the rest of the world? Why is it so hard to trade today? Why do people have to send money with other people physically or cash on planes? How much money and time is lost while doing this?
• What about the reliability of trade? When payments are delayed, that means business is disrupted. This costs everyone money. It loses us trust of customers.
• What about the future of work? Think about those young TikTok influencers in Uganda who make amazing content, but can’t get paid because they don’t have Visa or Mastercards yet have mobile money?

NALA’s true impact will be measured by the opportunities we create for Africa to trade with the world and the world to trade with Africa.

🙌 Your Mission

As a US Community Manager for the Cameroonian market, you will be responsible for engaging with the diaspora community, driving user acquisition, and spreading awareness of Nalaʼs mission. Your deep connections within the Cameroonian community and ability to communicate in the local language or French will help you build trust and grow Nalaʼs presence.

In this role, you will leverage both digital platforms like WhatsApp and social media, as well as in-person events, to connect with the community. Youʼll be a key point of contact for customers and a vital part of our growth strategy in the US

🎯 Your Responsibilities in this Role

• Channel Development: Build and maintain relationships with community channels, such as social groups, churches, retail outlets, and WhatsApp/Facebook groups, and develop joint initiatives.
• Event Activation: Identify and activate relevant community events that can drive user acquisition, ensuring maximum impact.
• Brand Ambassadors: Recruit, train, and manage brand ambassadors to support outreach efforts.
• Customer Support: Act as the primary representative of Nala within the Cameroonian community, providing support and resolving any customer issues.: Act as the primary representative of Nala within the Cameroonian community, providing support and resolving any customer issues.

🔥 Must Have Requirements

• Strong connections within the Cameroonian diaspora in the US
• Ability to communicate fluently in a local Cameroonian language or French
• Experience in community management, sales, or marketing with proven results
• Self-starter with excellent organizational and communication skills
• Authorization to work in the US

💪 Nice to Have Requirements

• Experience working in fintech or with digital payment solutions
• Familiarity with platforms such as WhatsApp, Facebook, and other social media used by the community

🎤 Interview Process

You will need to first submit your application through our ATS Workable. We ask 3 questions alongside your CV. There is no need to submit a Cover Letter.

• Based on this job description, why are you interested in this role?
• Based on this job description, what makes you a great fit for this role?
• How will this job help you on your own professional journey?

If successful you will be selected for our interview process which has 3 stages:

1. [30mins] Screening call
1. In this stage we want to get to know you a bit more and follow up on your experience and motivations. The best preparation would be to really know why you applied for the role (i.e. your application questions)
2. [1hour ] Interview with the Growth Lead
1. In this stage, we want to get to know you and your experience deeply and we will focus closely on your experience as detailed on your CV. The best preparation is to just know whats on your CV really well 👍
3. Assessment .
1. You will be given a take hime case study to complete. more details will be shared later in the process.
4. [1hour ] Interview with CEO
1. At the final stage there will be a 1hour interview with the CEO.

⭐️ Benefits

Global Remote

• 35 Days Off: Enjoy an amazing 35 days of holidays to unwind and explore.
• Birthday Leave: Celebrate your special day with a bonus day off to take off in that month
• Learning Budget: Fuel your growth with $1000 annually for learning and development.
• Remote Working: Work from home 5 days a week