Training Specialist, Level 2

Keeper is hiring a driven Implementation Training Specialist to join our B2B Support division. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper’s cybersecurity software is trusted by millions of users and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and be responsible for exceptional customer training.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

About the Role

The Training Specialist, Level 2 is responsible for delivering training programs and materials aimed at educating business customers and partners on the functionalities, features and best practices related to our Keeper services. This role will lend a hand in designing and creating new training modules, along with ensuring that we are consistently updating and implementing best practices. The goal is to ensure customers and partners can effectively utilize Keeper’s products to drive business success.

Responsibilities

• Conduct non-technical and technical training sessions for customers to ensure they are proficient in using our products and can maximize their benefits while tailoring training content to different audience types and skill levels
• Help create engaging and effective training materials including guides, videos, webinars and other resources to facilitate learning
• Conduct training sessions, workshops and webinars virtually, providing guidance on software usage, customization and optimization. Ensure interactive and participatory training sessions that encourage questions, discussions and hands-on experience
• Engage with customers to assess training needs, gather feedback and continuously improve Keeper training programs and materials. Offer post-training support and follow-up sessions to address questions, provide clarifications, ensure successful adoption and gather feedback to improve the functionality and usability of our solutions
• Maintain accurate records of customer configurations, customizations and communication to ensure a comprehensive understanding of each training
• Maintain an organized repository of training materials and resources for easy access and reference. Collaborate with internal teams to share knowledge and insights gained from training sessions, aiding in product enhancements and customer support

Requirements

• 3+ years of experience in training development and delivery, preferably in a SaaS B2B environment or equivalent customer service environment
• 2+ years of experience identifying student personas and creating customized training content and courses for each persona
• Strong understanding of SaaS products and technologies
• Excellent communication and presentation skills
• Ability to adapt training content to varying audience needs and skill levels
• Exceptional organizational and project management skills
• Experience with Google Workspace and MS-office tools
• Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team, across global regions and time zones

Preferred

• Bachelor's degree or equivalent work experience
• Experience in SaaS deployment with security software experience preferred
• Basic Salesforce experience is ideal
• Trello Project Management experience a plus

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification:  Non-Exempt