Technical Writer (ESOM)

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts, Inc. (ITC) is seeking an experienced Technical Writer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The Technical Writer must have experience in explaining highly technical data and information in simplistic grade school language for end users of complex IT systems and projects. Must be able to use a variety of word processing, spreadsheet, graphics, and scheduling tools. Must have experience in being able to gather and convert data into a written narrative. Reporting to the Project/Program Manager, you will be responsible for creating technical documents and manuals, explaining complex information in a clear and concise manner, and engaging with stakeholders across the VA. Candidate should be comfortable in a rapidly changing environment with competing and shifting priorities.

Responsibilities:

• Provide technical writing support to include creating, editing, standardizing and error-free, publishable content.
• Develop templates, reports, charts, tables, and presentations using Microsoft Office and Adobe Acrobat.
• Use Microsoft Visio to create complex workflow diagrams and process models, as well as lead process owners in developing documentation for OIT work products and maintain SharePoint workflow processes integrated with Microsoft Outlook.
• Provide support with meeting facilitation, note-taking, ensuring Section 508 compliance, and developing reports using PowerBI.
• Analyze IT business and information processes to identify risks and opportunities for increased efficiencies and provide recommendations to improve OIT business processes.
• Prepare various business agreements such as SLAs, rough order of magnitude (ROM) estimates, and records maintenance.
• Monitor agreements, research variances, and document revised projections with customers, vendors, and peer organizations.
• Respond to customer inquiries regarding business-related matters, gather data for annual business planning, and provide timely updates on the status of assigned tasks.
• Work on special projects related to business process efforts, gap analyses, feasibility studies, and trade-off analyses.
• Prepare business cases for IT solutions, present findings and recommendations to various audiences, and use the standard OIT change management system for managing assignments and work products.
• Prepare an Annual Documentation and Process Improvement Report on communications effectiveness, business process optimizations, and documentation updates.

Location: This position can be performed remotely within the United States and supporting Eastern Time working hours.

Requirements

• Associates or 2 years of Technical School - in computer science, electronics engineering or other engineering or technical discipline
• 2+ years of relevant Experience
• 4 years of additional relevant experience may be substituted for education
• Possess effective verbal and written communication skills
• Has excellent organizational skills and attention to detail
• Ability to work collaboratively with other team members and the project manager to determine delivery of the customer’s priorities
• Ability to synthesize and analyze data, across different functions, multiple systems, internal and external sources
• Advanced understanding of MS project, MS PowerPoint, MS Excel, SharePoint

Clearance requirement:

• US Citizen or Green card holder
• Willing and able to get a Public Trust Suitability clearance

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. 

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. 

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As a part of our VEVRAA compliance efforts, ITC has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position.  If you need alternative application methods, please email careers@useitc.com and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.