Technical Product Manager - FedRAMP

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change. 

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed. 

We are seeking a Product Manager- FedRAMP to join our growing team. In this role you will set the vision, define the strategy to achieve the vision and drive roadmap activities to deliver. You work closely with other product managers, R&D, Cloud Operations, Sales, customer success and integration teams to deliver outcomes that are meaningful for our customers. Your role will include defining the product vision, strategy and roadmap to deliver tangible results and drive growth 

What you’ll be doing (Key Responsibilities): 

• Develop FedRAMP compliant product that meets the needs of Federal government 

• Analyze FedRAMP controls and compliance requirements 

• Work closely with regulatory, privacy, security, engineering, operations, sales, marketing to develop strategy for government & similar verticals in US and abroad 

• Partner with business leaders, product managers, product development and security leaders to determine the long-term viability of systems/products, from business and technology perspectives 

• Perform product demos to customers 

• Manage cross-product initiatives throughout the product lifecycle 

• Be a product evangelist and communicate regularly on roadmaps, product releases and any risks with mitigation plan 

• Drive actions based on quantitative and qualitative data analysis on product financials and SaaS performance metrics  

• Monitor key KPIs, providing regular reports to the executive team, and adjust strategies based on data 

• Manage both direct and indirect teams to influence, develop and deliver results  

• Operate in an Agile environment with heavy understanding of user stories, storyboards, Agile and Sprinting process 

• Gather user research and performance data and translate them into clear and concise technical product requirements 

• Exhibit classic product management skills around identifying market requirements, competitive analysis, driving differentiation, understanding use cases, defining value proposition, pricing, product life cycle management, exercising good judgement under pressure, setting prioritizations, etc.

Success Criteria: 

• Previous experience managing highly skilled teams including strong leadership and interpersonal skills 

• Strong analytical and quantitative skills; data and fact-based decision 

• Hands-on experience in strategic planning and business case development 

• Knowledge and experience with government software product management and FedRAMP 

Requirements

• Minimum 5 years of SaaS product management experience, preferably data and analytics products 

• Bachelor’s degree in Engineering or equivalent experience with technical programs/products 

• Be able to travel globally and nationally, 10% travel estimation 

Benefits

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion for innovation. 

• Innovative product culture and project exposure. 

• Training and development from industry-leading experts. 

• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. 

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent  

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work! 

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.   

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.  

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing talentacquisition@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information. 

Ready for Exponential Career Opportunities? Apply now