Technical Implementation Specialist

At Wisedocs AI, we're revolutionizing the way industries handle medical documentation. Wisedocs is on a mission to make it easy and accessible for any company in the insurance, legal and medical space to understand medical documents quickly using AI. Every week, we process hundreds of thousands of pages of documents, saving our customers hours and hours of manual processing time, and helping them process medical claims much more quickly. 

The Technical Implementation Specialist will be responsible for the successful deployment, integration, and customization of the Wisedocs solution. This role involves hands-on technical work, including API integrations, custom configurations, troubleshooting, and support. The ideal candidate is a tech-savvy problem-solver with strong analytical skills and a deep understanding of technical solutions, integration, and customer success. We’re looking for someone that is genuinely excited about problem solving for customers and who has a strong balance between providing technical solutions while communicating in a concise, engaging way. You are excited by the prospect of joining a startup and all of the excitement and career possibilities that come with that.  

If you're ready to push boundaries and drive innovative solutions, we want to hear from you! 

Key Responsibilities: 

Technical Implementation & Configuration: 

• Manage the technical implementation  working closely with the customer and internal teams. 

• Configure, deploy, and troubleshoot systems to meet customer-specific requirements. 

• Oversee API integrations, ensuring smooth data flows between systems. 

API Integration & Management: 

• Develop, manage, and maintain API connections to integrate systems seamlessly. 

• Collaborate with development teams to identify and resolve integration issues. 

• Ensure APIs are set up securely and optimized for performance. 

Customer Support & Collaboration: 

• Serve as the technical point of contact during implementations, addressing questions, troubleshooting issues, and providing expert advice. 

• Train customers and end-users on customized features, helping them maximize the value of our solution. 

• Collaborate with Customer Success, Sales, , Product, Engineering, and other teams to ensure implementations align with customer needs and project timelines. 

Documentation & Process Improvement: 

• Document configuration processes, integrations, and customizations for internal and customer use. 

• Contribute to the development of implementation best practices and workflows, continuously improving our delivery process. 

• Monitor and analyze implementation performance metrics, using insights to improve future projects. 

Ideal Candidate 

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 
• 2+ years of experience in technical implementation, API integration, or a similar role. 
• Proficiency with API protocols (e.g., REST, SOAP) and knowledge of common programming languages (e.g., Python, JavaScript) is highly preferred. 
• Strong problem-solving skills and the ability to work independently as well as in a team environment. 
• Excellent communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders. 
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and project management tools (e.g., Jira) is a plus. 

Recruitment Journey at Wisedocs 

We're excited to meet you and explore the possibilities together!  At Wisedocs, honesty is one of our core values. Our Recruitment process is transparent to ensure you are set up for success:   

• Round 1- Getting to Know You: Meet our People & Culture team for a friendly chat. We'll learn about your background, aspirations, and what makes you tick. We'll also provide you with in-depth insights into the opportunity at hand. 

• Round 2 - Meet the Hiring Manager: Gain valuable insights from the Manager of Implementations.

• Round 3 - Technical Skills: Tech Fundamentals with a Wisedocs' Technical Leader, including a live technical challenge

• Round 4 - Final Round with Senior Leadership: They'll share their vision for the company and the role you'll play in our ongoing success. 

What We Offer  

• Modern employee benefits, including health and dental coverage  

• Competitive compensation, with valuable stock options, as we’re still a young company growing very quickly.   

• An opportunity to develop very rapidly in your career. We can offer you a super-immersive learning environment, and you thrive there you will have the opportunity to rapidly develop this opportunity into senior practitioner or management opportunities as you choose.     

• Company events   

• Generous Paid Time Off   

• Paid Sick Days   

• Casual Dress code   

• Employee Referral Bonus   

• Tuition Assistance   

• Plus many other Recognition Programs! 

*Wisedocs AI is an equal opportunity employer and are committed to providing employment accommodation in accordance with AODA. If you require an accommodation, please reach out to our people & culture team in advance humanresources@wisedocs.ai