Student Account Specialist (Part-Time)

Quantic is seeking a highly motivated and skilled individual with excellent customer service skills to fill a part-time position as a Student Account Specialist. The ideal candidate will have previous experience working with student accounts, collecting tuition payments and fees, and managing numerous CRMs.

The successful candidate will:

• Provide guidance to students on financial policies and procedures related to all aspects of the student account throughout the student life-cycle at Quantic
• Be responsible for accepting and posting of payments, issuing receipts, and reconciling respective transactions
• Support students in obtaining appropriate documentation for tuition and/or employer reimbursement
• Work with various departments to streamline and implement the tuition and/or employer reimbursement process
• Process refunds as needed
• Assist in the management and maintenance of appropriate data and reporting
• Convey a professional image and maintain positive, professional and helpful interactions with students, staff, faculty, and external customers
• Resolve account-related issues

Requirements

An equivalent combination of education and experience may be considered.

Experience includes:

• Bachelor's degree or higher
• Minimum of one (1) year of related experience (an equivalent combination of education and experience may be considered)
• High level of attention to detail and critical thinking skills
• Strong interpersonal, written, verbal, grammatical skills
• Exceptional student service skills
• Knowledge of Microsoft Word and Excel
• Experience with CRMs such as Salesforce
• Commitment to working in a collaborative environment

Preferred experience:

• Previous remote work experience

Pedago supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class.

Benefits

We are proud to offer part-time employees the following benefits:

• Flexible, remote work environment
• Paid sick leave
• Tuition-free enrollment in Quantic/Valar degree and/or certificate programs after 3 months of service