Sr. Workforce Planning Analyst (VA ESOM)

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, drive to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and positively impact our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.   

 IT Concepts seeks an experienced Sr. Workforce Planning Analyst to support our VA-ESOM-End Point Support and Operations Monitoring contract. The Senior Workforce Planning Analyst will be key in leading strategic planning initiatives and driving policy formulation to support data-driven decision-making within the organization. This position will introduce interactive training, team-building activities, and workshops to enhance workforce capabilities while collaborating cross-functionally with Business Operations to advance the Office of Information Technology's mission of modernizing and standardizing IT services across the Department of Veterans Affairs (VA). The Analyst will oversee the VA Enterprise Service Operations Management (ESOM) contract human capital program, focusing on recruitment, retention, and position classification while analyzing workforce data to inform staffing needs and manage position descriptions. This role demonstrates a commitment to quality and customer support through collaboration with the team to optimize workforce effectiveness and address upskilling requirements. 

Responsibilities:

• Strategic planning: Lead strategic planning efforts and provide expert knowledge. 

• Policy & Training: Introduce and encourage policy-driven decisions (PD formulation and alignment of roles), as well as interactive training, team building, and workshops. 

• Cross-functional collaboration: Collaborate with other business operations functions to support and scale the OIT mission: "Modernize & standardize IT Services & Support across VA.” 

• Responsible for VA ESOM contract human capital program, including recruitment, retention, position classification, and related activities. 

• Responsible for the contractor recruitment process to include all current and future workforce needs across the VA ESOM Contract. 

• Analyze & interpret current workforce data on staffing needs and responsible for recruitment activities. 

• Manage position descriptions for VA ESOM Business Operations contract. 

• Demonstrate a commitment to quality and customer support through close collaboration with the team, including tasks to support workforce optimization. 

• Responsible for current & future workforce needs and upskilling requirements. 

Location: This position can be performed in a remote working environment and will be supporting Eastern Time working hours. 

Requirements

• Bachelor’s degree in operations research, mathematics, computer science, human resources or related scientific or technical discipline is required. (8 years of additional relevant experience may be substituted for education) 

• 5+ years of experience in Workforce Planning and Analysis. 

• Proven experience in: 

• MS Office Suite (Excel, PowerPoint, Word) 

• Workforce Forecast accuracy, Trend Analysis (seasonal or otherwise), Skills-Matrix, capacity gap & upskilling plan. 

• Staff-level optimization, Compliance reporting, Health & Wellness. 

• KPI on strategic goals & efforts, for example AES Score, Rate of recruitment, retention & reward 

• Policy adherence metrics, rule-based workflow, Training calendars, Vendor management, and skills-gap analysis. 

• Customer Service mindset, Decision Making, Flexibility. 

• Quick Learner with Integrity/Honesty, good communication and interpersonal skills 

• Industry knowledge and/or U.S. Government security controls and best practices. 

• Strong problem-solving, coaching, and teamwork skills. 

• Excellent oral and written communication skills, including reports and visualizations to support analysis, reporting, and briefings. 

• Ability to lead team members and able to work independently

Preferred: 

• Experience supporting a federal client. 

• Experience with IT asset management 

Clearance requirements:

• Must be able to obtain and maintain a Public Trust clearance
• Must be US Citizen or Green Card Holder. 

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. 

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. 

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As a part of our VEVRAA compliance efforts, ITC has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position.  If you need alternative application methods, please email careers@useitc.com and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.