Sr. Systems Engineer (VA ESOM)

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, drive to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and positively impact our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts, Inc. (ITC) is seeking an experienced Senior Systems Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations including difficult-to-accommodate locales, such as high cost of living or under supported economic areas, where VA offices or facilities may be located and require onsite services. 

A Senior Systems Engineer provides technical support in system architecture, system design, system integration and technical management. Assists in providing technical input to the systems engineering process. Leads teams in developing application and technical plans. Guide customers in the installation and use of strategic products through education and guidance, first-use and tuning assistance problem solving and critical situation resolution. 

• Provide comprehensive application administration support services for IT operations software, at an enterprise level, to include installation, maintenance, and administration of the application, as well as offering subject matter expertise for configuring and customizing the application. 

• Maintain and update knowledge-based documents, evaluate application configurations, and implement Government recommended improvements within the Information Technology Infrastructure Library (ITIL) framework. 

• As an integral part of the Operations Triage Group, assist in the setting up of essential administration components like notifications, service level agreements, and service contracts for VA ESOM Contract. All system changes shall be documented in accordance with VA policy and the current change management framework. 

• Support the installation and configuration of VA Technical Reference Model third-party software applications and assist users, software vendors, and other administrators with application-related problems and projects. New releases, functionalities, and patches shall be implemented as part of ongoing support efforts, ensuring the applications operate efficiently and effectively. 

• Experience in maintaining and troubleshooting a wide variety of systems and networks to include high volume/high availability systems. 

• Support the VA’s system monitoring framework that utilizes both passive and active monitoring tools (including, for example, Tachyon, Configuration Manager) to continuously assess the health and performance of more than 600,000 endpoint devices within the VA network. 

• Troubleshoot problems and issues identified by customers and implement corrective actions quickly. 

• Conduct research on various aspects of proposed strategies and alternatives, summarizing the findings. When necessary, identify and use different process analysis methods to assess the impact of complex issues. If alternative strategies are needed, provide a comprehensive list of all alternatives considered and a detailed summary of the cost, schedule, and performance risks and benefits of each. 

• Identify advanced technologies, along with potential implementation plans, that offer real-time insights and predictive analysis to support informed, data-driven decisions that align with customer goals. 

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Requirements

• Master's degree in computer science, electronics engineering or other engineering or technical discipline OR 10 years of additional relevant experience may be substituted for education. 

• 10 years of relevant Experience 

• Expertise in IT principles and practices, proficiency with Microsoft Office applications, and an understanding of system administration in a Windows environment 

• Adapt to changing priorities with strong analytical, problem-solving, communication skills and sharp attention to detail. 

• Effective communication, collaboration, organization, and coordination and across multiple levels to ensure consistent and unified messaging in large organizations. 

• Expertise in operating under high-pressure situations, flawless execution during crises, and mitigating applications / system risks. 

• Ability to work with Teams, but self-motivated to complete projects on your own. 

• Able to obtain and maintain Public Trust Clearance. 

• US Citizen or Green Card holder. 

Preferred: 

• Experience supporting a federal client. 

• Section 508 conformance experience or knowledge 

• Knowledge of ITIL Framework. 

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts who pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer a competitive benefits package that includes paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. 

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or engage in other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes a commitment to continuous professional development. 

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We appreciate your commitment to building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, ITC has established an affirmative action plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to be considered for a position.  If you need alternative application methods, please email careers@useitc.com and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.