Sr. Account Manager

About Cabana

28 million individuals never seek support for mental health needs because of cost, convenience, stigma, and self-reliance.  At Cabana, we’re on a mission to build solutions that change that.  We believe mental health care is more than 1:1 therapy and build innovative solutions that provide guided mental health support.   

Cabana is a recognized innovator in the mental health space working with leading health systems and serving over 100,000 employees across multiple employers in the US with an industry-leading net promoter score of 83.  The Veterans Administration awarded Cabana as a top 10 finalist out of nearly 1400 applicants to support Veteran suicide and Cabana has been recognized by Fast Company as a World Changing Idea for the life-changing work we’re doing.  

If you believe that mental health support needs more than one front door to meet people where they are and you’re the type of person that goes above and beyond in all that you do, then we want you on our team.  

Learn more about our small but mighty team here. 

Job Description

The Senior Account Manager is responsible for ensuring that client relationships are managed well across the company and our channel partners are supported to achieve revenue targets.  

This is primarily an externally facing role, supporting the growth and retention of our most valued and highest profile customers. In this role, your focus will be on building relationships with our existing customers to ensure our contracts are renewed and, where possible, expanded.  

How you'll spend your time:

Client Relationship Management and Onboarding (50%) 

• Own the customer lifecycle from onboarding to engagement strategies to contract renewals and client upsells
• Contract renewals and upsells
• Present client utilization data to client contacts
• Develop strong executive and senior-level relationships that would refer our product to peers
• Manage client events
• Lead client onsite strategy and coordinate execution
• Attend product installation at client sites (when needed)

Broker Channel Support and Relationship Management (50%) 

• Support our growing network of broker and benefit consultant partners
• Using established pricing guidelines, create pricing proposals to brokers upon request
• Participate in product demonstrations as brokers request 

Travel: Expectation to visit with clients as needed for relationship development (e.g 10-25% of time) 

Compensation: Total on-target earnings for this role is between $85,000 - $110,000 including base and performance bonus.  This position is also eligible for commission payments based on broker partnership performance.

Requirements

Who you are:

• Customer-facing, extroverted
• Detail-oriented
• Loves relationships and finding out personal needs
• Commercially-focused, experienced managing client renewal conversations from start to finish
• Punctual and strong with follow-up
• Asks good questions – able to engage clients by asking thoughtful questions

Your background:

• Bachelor's degree
• 3+ years of Account Management experience (includes renewal experience)
• CRM experience (Hubspot, Salesforce, etc)

Benefits

• Competitive Salary
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k Matching)
• Paid Time Off (Vacation, Personal Leave, & Public Holidays)
• Professional development benefits
• Work from home