Solutions Consultant

Artificial Intelligence (AI) is transforming the world in almost every industry. Everyone knows only high-quality annotated training data can produce the most accurate machine-learning solutions. However, creating training data with high quality in a scalable way is very challenging, and very few companies can do it. Even less can do it well, which is why businesses across all industries trust CloudFactory a leader in deploying managed cloud labor services to get the job done.

CloudFactory, a global leader in combining people and technology to provide workforce solutions for machine learning and business process optimization, provides a tech-forward, professionally managed workforce solution with all the benefits of a trained internal team. Our teams are agile, scale fast, and process data with high accuracy on virtually any platform. CloudFactory is on a mission to change how work gets done. We're using technology to make it super easy and affordable for startups, high-growth, and enterprise-level companies to automate and outsource routine back-office core data work and training datasets for machine learning. Our professionally managed and trained teams work with high accuracy using virtually any tool. We process millions of daily tasks for innovators, including Microsoft, GoSpotCheck, Hummingbird Technologies, Bayer Crop Sciences, and Luminar. We exist to deliver on our mission to create meaningful work for one million talented people in developing nations so we can earn, learn, and serve our way to become leaders worth following.

As our Solution Consultant, you will serve as an integral part of our global team with operations in the US,  UK, Nepal, and Kenya. You’ll do the important work of supporting our sales and client success teams to win new business with the new logo and existing client accounts. You will work cross-functionally to translate client requirements into a complete solution proposal that accounts for all of the people, process, and technology elements necessary to successfully onboard and scale the new business relationship. You’ll join in on customer-facing meetings, collaborate with internal stakeholders, and drive the development of client solutions with technical, process, and professional service expertise.

The right person for this role thrives while wearing multiple hats can think creatively and technically while communicating the business value to stakeholders. This is a “high impact” role where prioritization and putting the team before self are keys to success.

You’ll be rewarded with competitive compensation, recognition, personal development opportunities, excellent benefits, and the satisfaction of playing a direct role in creating meaningful work for talented people in developing countries.

This position is based in the US with the flexibility to work remotely (work from home).

Key Responsibilities:

• Understanding and translating buyer requirements into a machine learning solution offering a deal approach, solution plan, proposal and cost estimate
• Build out Machine Learning strategies together with the client and become an expert in problem exploration and solution design
• Collaborating with Sales Account Executives and Sales Leadership to finalize solution proposals for external presentations, RFPs, or RFIs with appropriate cross-functional input and sign-off
• Being a subject matter expert on the comprehensive CloudFactory solutions across people, technology, and processes and how to align high-value client requirements to these capabilities
• Effectively positioning CloudFactory’s solution capabilities and know-how to potential customers
• Assessing the technical requirements of client engagements with respect to our proprietary, 3rd party and/or client-provided proprietary software, the configuration of these tools, and the associated IT requirements
• Collaborating effectively with Client Success and Delivery functions to apply best practices in the development and implementation of solution proposals
• Ensuring the successful accomplishment of project goals with a variety of CloudFactory partners
• Recommending new internal capabilities and external emerging technologies or partners that can augment CloudFactory’s ability to exceed client expectations
• Presenting the business impact of solution alternatives for client proposals

Requirements

• Minimum of 5 years relevant experience in solutions consulting or sales engineering role
• Experience with AI technology landscape and product development processes and tools
• Knowledge of IT solution configurations that enable AI development and the ability to assess and recommend appropriate technical solution configurations
• Ability to appropriately assess and recommend a blend of professional services, business processes, and technical expertise into a single comprehensive solution with timelines
• Strong critical thinking skills with the ability to assess alternative approaches and risks/rewards
• Demonstrated project management and leadership skills
• Excellent communication skills appropriate to the audience (technical, business, internal, etc)
• Excellent software collaboration & presentation skills
• Exceptional attention to detail and aptitude for high levels of accuracy and precision
• Demonstrated high standards of integrity and professionally managing confidential information
• Bachelor's degree with a minimum GPA of 3.0 (Masters is a plus)
• A high EQ (emotional intelligence) and CQ (cultural intelligence)
• International work/life experience and passion preferred
• Ability to travel up to 25% of the time (mostly within the U.S.)

Highly Desired Experience:

• AI Data Labeling, Prep, or Capture experience is a definite asset
• Computer vision experience - 2D image/video and 3d point clouds (LiDAR, 3d reconstruction, photogrammetry)
• Domain experience related to Autonomous Vehicles, Drones/Aerial, AR/VR, Robotics

Benefits

• Competitive Compensation
• Work from Home. We are 100% distributed
• Community service opportunities
• High growth globally scaling company culture
• A mission you can stand by!
• Room for growth! We prefer to promote from within than hire from without
• Medical, dental, and vision care
• Life, accident and disability insurance
• 401(k) retirement savings plan

Join us, and change the world for the better. If you are skilled and humble, with a commitment to lifelong learning, and you’re curious about the world and its people, you could be a good fit at CloudFactory. We welcome the unique contributions you can bring to help us build a diverse, inclusive workplace because we connect, learn, and grow stronger from our differences. We want you to bring your whole, authentic self to work.

We look forward to hearing from you!

Still unsure? Read ‘5 Reasons You Should Work at CloudFactory’.