Solution Implementation Consultant

CoreView is on the hunt for a Solution Implementation (SI) Specialist to enhance our post-sales team. This role is pivotal in maintaining and improving client relationships through superior technical and strategic support. The SI Specialist ensures a seamless transition from pre-sales to post-sales, working closely with the Pre-Sales Technical Engineer and Technology Account Manager teams. The main goal is to manage the successful deployment and optimization of our solutions to meet client needs and ensure their long-term success. 

Key Responsibilities 

• Pre to Post-Sales Transition: Ensure a smooth handover of client accounts with the Technology Account Manager team, tailoring support to meet technical and business needs. 
• Technical Role Engagement: Connect with key technical roles in client organizations for successful CoreView solution integration. 
• Client Collaboration: Join client meetings to understand requirements, showcase implementations, and set success metrics. 
• Solution Advocacy and Testing: Explain solutions to stakeholders and agree on testing protocols. 
• Independent Client Engagement: Keep in touch with clients for any clarifications or discussions. 
• Effort Estimation and Time Reporting: Estimate activity efforts and manage time effectively. 
• Adoption Monitoring and Optimization: Monitor solution adoption and identify improvement areas. 
• Growth Opportunity Identification: Look for upsell and cross-sell opportunities. 
• Professional Services Engagement: Suggest professional services to support client goals. 
• Continuous Client Engagement: Regularly check in with clients to meet their ongoing needs. 
• Product Roadmap and Training: Inform clients about new features and conduct training sessions. 

Requirements

• Experience in solution implementation or a similar post-sales role. 
• Strong technical background, especially in Microsoft 365 Admin Center, account identities, mailbox security, and SharePoint, OneDrive, and Teams security configurations. 
• Skilled in managing client transitions from pre-sales to post-sales, understanding the sales cycle and customer lifecycle management. 
• Excellent problem-solving and presentation skills. 
• Ability to collaborate across teams for a seamless customer experience.