Solar Partner Technical Specialist
Higher Talents
N/A
Job Details
Full-time
Full Job Description
Do you have prior IT experience in the solar industry? Enjoy being both technical and customer facing?
Our client, a rapidly scaling, mission driven residential solar company, is seeking to add a Partner Technical Specialist to its team. In this role, you will collaborate closely with both internal development teams and external partners to ensure smooth integration processes, troubleshoot technical issues, and provide ongoing support.
Job Duties Include:
- Troubleshoot integration issues, identify root causes, and implement effective solutions in a timely manner
- Support the integration efforts between our company's platform and various channel partners' API platforms
- Work closely with internal development teams to understand platform requirements and ensure compatibility with partner systems
- Develop and maintain integration documentation and guidelines for both internal and external use
- Serve as primary point-of-contact for technical inquiries and support related to partner API integrations and systems
- Implement monitoring and performance tracking mechanisms to proactively identify and address any issues or bottlenecks
Requirements
- Bachelor's Degree in Computer Science, Information Technology, or related field
- 5+ yrs work experience in customer service and/or technology, with at least 3 yrs technical experience
- Prior experience working in a technical capacity within the solar industry
- Proven experience in API integration, preferably within a B2B or SaaS environment
- Strong understanding of RESTful APIs, JSON, XML, Postman, Swagger API Documentation, and other relevant web technologies
- Familiarity with programming languages such as C#, understanding of .NET Core, microservices, MS Azure, GCP and AWS
- Excellent problem-solving skills and attention to detail
- Prior experience in technical support or customer-facing roles is a plus
Benefits
- health, dental and vision insurance
- short-term disability
- 401K with company match
- Open Paid Time Off
- Tuition Assistance