Software Quality Assurance Director (Remote)

CNSI and Kepro are now Acentra Health!  Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. 

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. 

Acentra is looking for a Director of Software Quality Assurance to join our growing team.

Job Summary:

The role of the Software Quality Assurance, Director is to use Software Quality Assurance best practices to pursue a zero-defect production environment, continuously improve, and meet or exceed business objectives aligned to quality program delivery. This role helps to lead the Software Quality Assurance team, is a member of the Software Quality Assurance Leadership Team, and reports directly to the VP of Software Quality Assurance. Acentra Health supports a high-volume healthcare data system that is accessed through multiple web portals. This high-volume system operates out of multiple data centers and must reliably be available to its clients 7x24x365.

Job Responsibilities:

Software Quality Assurance:

• Helps to leads the Software Quality Assurance team and is accountable for the quality of deliverables, customer relationships, test execution, and strategy, working independent of supervision
• Oversees the Software Quality Assurance process
• Leads by metrics and provides executive Software Quality Assurance dashboards for projects and releases
• Uses reusable framework to identify and manage test plans and related artifacts
• Provides strategic direction across all programs and demonstrates leadership on QA management of resources, cost, risk, and scope
• Ensures that the Software Quality Assurance team creates traceable test plans and scripts
• Uses tools and best practices to systematically measure and improve Software Quality Assurance, enforcing process improvements
• Leads and refines the QA program focused on automation
• Approves requirements to ensure alignment with scope, schedule, and financial risk to quality
• Ensures team adherence to established controls, standards, and methodologies
• Approves requirements to identify scope, schedule, and financial risk to quality, and approves mitigation plans to address issues
• Leads the successful implementation of deliverables, ensuring quality and on-time delivery
• Manages risk and ensures proper mitigation plans are implemented and communicated appropriately to the customer and team
• Ensures that constant innovation is encouraged at all aspects of Software Quality Assurance and enforces alignment to industry standards
• Possesses strong understanding of strategic intent as defined in Acentra Health’s strategic plan
• Leads transformation and change management initiatives pertaining to the Software Quality Assurance team and Acentra Health’s overall business strategy objectives, working closely with senior management

General:

• Interfaces with senior management and provides industry insights and best practices
• Assists with the Software Quality Assurance budget forecast
• Oversees, monitors, and approves the Software Quality Assurance budget
• Handles work situations that deal regularly with future business issues, providing recommendations as needed
• Synthesizes many perspectives or conflicting ideas
• Assists with formulating the strategic direction for QA and Software Quality Assurance services
• Ensures that leadership is managed for both direct and dotted-line reporting relationships
• Communicates a clear vision and goals for the Software Quality Assurance team
• Translates strategies into current and future action plans
• Addresses business issues beyond immediate needs
• Directs resources (people, budgets, technology)
• Provides oversight of vendors in accordance with the corporate IT vendor management program requirements
• Maintains awareness of the organization's cultures, influencers, pain points, and opportunities

Customer:

• Partners with customers and analyzes issues and problems from the customer perspective
• Oversees and ensures successful customer-facing presentations on quality
• Manages complex internal and external customer relationships for long-term value
• Possesses unwavering commitment to customer service and operational excellence, ensuring successful maintenance of client relationships
• Keeps abreast of new technology and market developments
• Adheres to Acentra Health’s CMMI standards and processes
• Participates and represents project in CMMI evaluations

Talent Development:

• Requests and gives both negative and positive feedback
• Recruits highly skilled, motivated leaders and individual contributors
• Encourages and facilitates the development of a significant knowledge base in others
• Ensures that performance measurements are met, ensuring alignment with business objectives
• Oversees performance evaluations and corrective action plans, measuring key performance indicators (KPI) while coordinating with Human Resources
• Oversees and approves administrative functions related to recruiting, training, nurturing inter-personal skills amongst team members, conducting performance and annual reviews, setting SMART goals, recommending salary increases and adjustments, ensuring timekeeping compliance, and taking disciplinary actions when necessary
• Ensures appropriate use of all available resources within functional team and ensures proper use of unassigned time

• Provides direction and mentorship to Software Quality Assurance team

Requirements

Required Qualifications:

Experience:

• Bachelor’s Degree or Master’s Degree with 10-12 years of Software Quality Assurance experience, including 5+ years of technical leadership experience at large complex organizations, including leading centralized or matrixed teams
• Preferred Majors: Computer Science, Information Systems, or a closely related field
• Experience with Software Quality Assurance software (such as Rational Quality Manager, HP Quality Center)
• Experience in test automation (preferably Selenium)
• Hands-on experience in designing the framework (architect) and implementing processes around automation to meet objectives
• Experience with formulation, design and rollout of QA and Software Quality Assurance methodologies for both waterfall and agile (such as Scrum, Kanban) software development life cycles
• Experience as a people manager
• Experience in the healthcare industry
• Test Manager certification
• Project Management Professional (PMP) certification
• Experience with software development life cycle (SDLC) and Software Quality Assurance life cycle (STLC)

Technology Skills:

• Understanding of SharePoint applications, Webex, Skype, etc.
• Knowledge of Microsoft Word, Excel, and Visio, Project with a working knowledge of the rest of the Microsoft Office suite of applications
• Proficient in data analytics tools (such as Tableau, Microsoft Power BI, Cognos Analytics)
• Strong understanding of Software Quality Assurance software (such as JIRA, Jenkins, Rational Quality Manager, HP Quality Centre)

Knowledge/Skills/Abilities:

• Domain knowledge of Medicare, Medicaid, or healthcare verticals
• Ability to partner with senior management and cross-functional teams in implementation of major initiatives
• Ability to research, devise, and implement organizational and process maturity initiatives
• High knowledge of ITIL and CMMI process models and concepts
• General understanding of role-relevant issues and trends
• Ability to manage people, projects, budgets, administrative tasks, and cost
• Seasoned experience in a process or a technology leadership role or expert level depth in technical field
• Ability to use newly acquired expertise to make a strategic impact on processes and business
• Technical understanding with ability to communicate technical impact, technical solutions, root cause, and corrective actions into business concepts or layman’s terms
• Project management skills and ability to create and manage others executing to a project plan and agile practices (such as scrum, Kanban) based on the project model
• Ability to meet deadlines, to conduct and direct research into issues and products, and to take initiative in the development and completion of projects
• Excellent problem-solving, analytical, and evaluative skills
• Excellent communication skills (verbal, written, facilitation) with strong presentation and facilitation skills at all levels in the organization (from individual contributor to executive level)
• Effective negotiation skills
• Experience working both independently and in a team-oriented, collaborative environment
• Strong leadership skills and ability to work effectively with different teams to gain respect, and to build consensus with superiors, peers, subordinates, and contributors both directly and in a matrix environment.
• Understanding of the SDLC and STLC

Preferred Qualifications:

Experience:

• Experience with industry Software Quality Assurance standards

Benefits

Why us? 

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes. 

We do this through our people. 

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career. 

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.  

Compensation 

The pay range for this position is

“Based on our compensation program, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.” 

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.