Skip Tracing Associate

First Help Financial (FHF) is one of the fastest growing and most diverse companies in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 40% each year over the last five years. Here you will find hard-working colleagues that come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Associate, Skip Tracing

Your Location: Remote

Your Hours: Monday – Friday 8am-4:30pm EST

You Report To: Loss Mitigation Manager

Compensation: $19.00/hour + monthly bonus

Learn more about our awesome Loss Mitigation team!

About the Opportunity:

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for three years in a row, is adding a new partner to our Loss Mitigation department to accommodate our remarkable growth! The primary role of the Skip Tracing/Impound Associate is to successfully skip trace and coordinate repossession on hard-to-find auto loans. A successful candidate will have an advanced comprehension of skip tracing, be a problem solver, and possess excellent organization and communication skills. The primary objective of the position is to mitigate loss using the aforementioned skills.

As a Skip Tracing Associate, you will:

• Identify the best-known address to locate the client’s collateral or customer.
• Determine if the customer holds special status such as Bankruptcy, Active-Duty Military, and others.
• Generate successful leads and contacts for Recovery Agents by utilizing all available sources.
• Communicate frequently with Recovery Agents via phone, email, and recovery systems.
• Confirm FHF’s Lien holder status of pursued collateral.
• Review and analyze credit applications and in-house documents to help determine location.
• Assign or Reassign repossession orders after validating correct address/place of employment or other helpful leads.
• Use independent judgment and discretion to ensure compliance with all state and federal codes, regulations, and laws that pertain to the position.
• Report on independently identified trends in recovery data to contribute to FHF’s proprietary underwriting model.
• Places outbound follow up calls to vendors to verify requirements to recover.
• Stay up to date on current state legislation involving impound requirements and notification guidelines.
• Comply FHF compliance requests and requirements.
• Ensure all information/leads provided are being acknowledged and followed up on
• Ensure confidentiality of the company’s operations, portfolio, customer information, and computer technology
• Some Administrative tasks will be required.
• Additional duties as assigned by management.

What you bring:

• Demonstrates historical career stability.
• Banking or collections experience
• Mandatory minimum of 2+ years of recent Skip Tracing experience in auto recovery
• Bachelor's degree, preferred and/or equivalent work experience
• Experience in auto finance field

FHF Benefits…

• Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone, and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.