Senior Manager - Product Optimization

Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform.

Join our team of innovators who are redefining insider risk management through cutting-edge technology. More than 10,000 organizations across the globe have used Teramind to mitigate insider threats and protect their sensitive company data with the most robust, enterprise-grade software on the market.

As a global team, Teramind embraces an inclusive and flexible work environment and team culture. We win together, learn from each other and respect each other while delivering best-in class security solutions.

About the role:

Teramind is seeking an innovative Senior Manager - Product Optimization responsible for maximizing the efficiency, usability, and profitability of our product offerings. You will lead efforts to analyze product performance metrics, identify areas for improvement, and implement strategies to optimize user experience, conversion rates, and overall product success. 

The Senior Manager - Product Optimization should be an analytical creative that can interpret the user’s journey that exists today, understand the desired outcome from the business, and build the bridge between those two points. We’re looking for an individual who can understand the user personas of our client base, create an intuitive product experience that drives quick ROI and increases feature adoption while maintaining an ongoing product vision that provides clients value and increases retention rates. 

Responsibilities:

• Partner with a world class team to design, deliver, and sustain new user pathways throughout our platform
• Understand upstream and downstream client and prospect needs to influence a value driven roadmap
• Develop and implement strategies to improve conversion rates throughout the user journey, from acquisition channels to onboarding and retention. Optimize funnel performance through targeted initiatives
• Conduct usability studies, gather feedback, and implement improvements to drive user satisfaction and retention
• Define KPIs for the platform to measure and track the success of your initiatives
• Develop an end-to-end understanding of the product and how the platform fits into the holistic Teramind experience
• Work closely with engineering leadership to understand the technical tradeoffs and how they will impact the client experience you are looking to deliver
• Ability to communicate insights, concerns, and roadblocks to internal stakeholders, helping explain context and prioritization decisions

Requirements

• Proven experience (5+ years) in product management, optimization, or related roles within a technology-driven environment. Experience in SaaS or digital products is preferred
• Experience with wireframing and familiarity with UX concepts
• Experience in product data analysis and converting that data to business strategy
• Strong verbal and written communication skills with experience engaging and influencing various levels of leadership 
• Excellent project management skills with the ability to prioritize and manage multiple initiatives simultaneously

Benefits

This is a remote job. Work from anywhere! We're a global, distributed team looking for the finest talent. We've been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams.

At Teramind, we're a collaborative, forward-thinking team where new ideas come to life, experience is valued and talent is incubated.

• High-quality health benefits
• Retirement Plan with employer match
• Career-growth opportunities
• Flexible Time Off and Paid Time Off benefits
• Professional development budget

About our recruitment process

We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we want to hear your story.

You can expect up to 3 interviews. In some scenarios, we’re able to streamline the process to have minimal rounds. Director-level roles and above should expect a more thorough process, with multiple rounds of interviews.

All roles require reference and background checks

Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.