Senior Manager, Client Services

SketchDeck is building the model for the next generation of creative agencies. Through a combination of technology, partnership, and a global talent community, SketchDeck gives marketers access to quality creative on demand. We work with clients from startups to well-known enterprise brands such as Dropbox, Rémy Cointreau, and Asana.

At SketchDeck, our global community is united by our values. Together we commit to:  

• Work as a team
• Push boundaries 
• Act with humility 
• Take ownership
• Have heart

As a remote-first company, these core values serve as the operating principles for our daily behaviors. They are more to us than a few feel-good mantras. Being a SketchDecker means you hold yourself and others accountable for preserving and progressing our culture. 

We are looking for a Senior Manager, Client Services, to lead the development and success of new accounts at SketchDeck. You will educate potential customers about SketchDeck's creative capabilities and help drive the company's growth by cultivating a healthy pipeline and managing positive and effective proposal and pitch development processes.

As the Senior Manager, Client Services, you will work across various business departments and industries, working with customers on how SketchDeck can be a long-term creative partner. You will be our client's first point of contact and see the relationship through the transition from business to creative development. 

You will report directly to the Senior Director of Client Services.

Role & Responsibilities

• Serve as the client’s trusted strategic advisor, building deep relationships that make you their go-to partner and most reliable resource.
• Collaborate closely with clients, acting as a true extension of their team and taking ownership of their brand's integrity across projects to deliver an outstanding client experience.
• Take complete ownership of the project hand-off to the operations team, ensuring a smooth process and delivering results that delight clients.
• Proactively anticipate challenges, stay closely attuned to client needs, and provide solutions that keep everything on track.
• Generate new opportunities by prospecting, networking, and attending events (including sourcing and completing RFP).
• Vet inbound leads through qualification, screening out leads with insufficient budgets or needs we cannot serve. 
• Partner and co-sell with our parent company, 24 Seven, to understand cross-sell opportunities and build a success plan.
• Hold initial meetings with clients to understand their goals and budget, get them excited about our creative solutions, and build enough trust to secure a next step or close.
• Build creative account strategies that drive real impact on our clients.
• Drive creative pitch process to win creative work and ongoing creative partnerships ($1m+ AOR relationships being primary goal).
• Retain and expand accounts over time.
• Support effective new business operations through process innovation, CRM maintenance, and marketing strategies.

Requirements

Qualifications 

• 7+ years experience in growing client accounts, with at least 3+ years in a creative agency or marketing experience.
• Experience building and executing high-level strategy. We're seeking someone who can see the big picture and carry through the tasks.
• Problem-solving skills and can move between working autonomously and collaborating with multiple team members within SketchDeck to impact the company's goals.
• Experience securing business with medium to large-sized enterprise clients.
• A consistent track record of converting opportunities.
• Passion for design, creativity, and working in a marketing-centric environment.
• Consultative selling and closing skills.

Don't meet every single requirement? We're still interested in what you may bring to our table! Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. SketchDeck is dedicated to hiring people who enhance our company and culture. If you're excited about this role, but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the candidate we didn't know we were looking for, be it for this role or another open role in the future.

SketchDeck is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information, military or veteran status, or any other grounds or characteristic that is protected under the law.

Benefits

We pride ourselves on being a great place to work. By joining the team, you will get:

• Salary range: $70k - $90k base + $20k - $50k on-target annual commission (paid quarterly)
• Health insurance (medical, dental, and vision)
• 401(k) with company match
• Fully remote working (that started pre-covid and will continue after!)
• Paid time off that grows with tenure
• Annual company retreat 
• Computer hardware of your choice (up to $1500)
• $500 towards your office setup expenses
• To work with a talented team of creatives, business people, and engineers!