Senior Manager, Client Experience

Who is STAT?  

We’re a recovery management firm focused on delivering value to suppliers. Our mission is to be widely recognized as being the best at helping suppliers get paid everything they are owed by retailers. Our vision is to create an environment where we all love working and an experience that our customers rave about.

Culture at STAT

STAT is a fast growing tech-enabled services company. We are a bootstrapped, private-equity owned startup, on solid financial footing. Our team is remotely distributed across 17 states (and counting!) with concentrations in Northwest Arkansas, Southern California, Seattle, Dallas, and Philadelphia. 

We believe in having fun while working hard. Our team is the best of the best, and we all operate as individual contributors and leaders together as one. We are proud of our inclusive, positive, and collaborative culture and believe every team member brings something uniquely valuable to the table. We reinforce our culture through in person functional team gatherings, an annual company retreat and by taking the time to celebrate our team members’ big moments, anniversaries, birthdays, and personal wins.

About the Role 

The Senior Manager, Client Experience Account is responsible for acting as the face of our company to each of our clients and ensuring that we are delivering an exceptional client experience.

What You’ll Do:  

• Develop and maintain close relationships with enterprise level clients to ensure client engagement, retention and satisfaction, and that we are meeting and exceeding their expectations.
• Proactively manage key partner relationships to strengthen overall solution capabilities and drive greater client value
• Demonstrates breadth and depth of knowledge in aligning the company's capabilities to client business and priorities
• Maintain frequent contact with your portfolio of clients on a regular basis (anywhere from daily or weekly touch points) via email, phone, and Zoom.
• Collaborate with internal departments (Dev/Analysts/Innovation) to ensure client requests and needs are met.
• Communicate and execute enterprise level scope of services and corresponding client updates, reports, and meetings.
• Provide guidance and mentorship to account managers.
• Identify opportunities where we can provide additional value-add services to our clients and work with internal channels to develop such.

Requirements

Who You Are: 

• 6+ years of experience in a client facing/customer success role working with Enterprise clients. 
• Direct Retailer (Walmart, Target, Amazon, Kroger) and/or CPG experience  
• Experience using a CRM (preferably Hubspot) and/or other project management platforms such as Asana, Intercom, etc.
• Have a high value around service and love helping clients address their needs. 
• Excellent written and verbal communication skills
• Relevant tech and software skills, including but not limited to Saas products, Slack, Asana, G Suite, CRM’s
• Comfortable reviewing data and metrics and communicating those narratives in a clear and concise manner

Benefits

Benefits 

• 8% 401k Match eligible to participate in our 401(k) savings and matching funds program, employer match your 401(k) contributions, up to 8% of your salary.
• Employer paid health, dental, and vision benefits for you and your dependents
• Employer paid Short-Term, Long-Term Disability, & Basic Life
• Access to Free Virtual Primary, Urgent, and Mental Healthcare
• Flexible vacation policy 
• Remote work environment
• Paid Parental Leave
• Opportunity to travel for Company Wide and Functional Team gatherings  

EEO Statement

We are committed to hiring the best people for the job, regardless of race, religion, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.