Senior IT Process Analyst

ARETUM is seeking a seasoned Senior IT Process Analyst to join our dynamic team. In this role, you will leverage your expertise to analyze, design, and implement efficient IT processes that align with the needs of our clients in the government sector. As a Senior IT Process Analyst at ARETUM, you will play a critical role in optimizing workflows, enhancing operational effectiveness, and ensuring that our technology solutions meet high standards of quality and performance.

ARETUM is recognized for providing advanced mission support services and innovative technology solutions to Federal clients. Our commitment to excellence and mission-oriented approach enables us to meet the unique challenges faced by our government partners in areas such as IT Systems, Cyber Security, Next Generation Analytics, and Engineering Services.

Responsibilities

• Meeting with program stakeholders to map, define, and review business processes, creating business process flowcharts and SoPs.
• Supporting various knowledge management efforts including managing program documentation and improving document standardization.
• Creating various data management artifacts including data models, data dictionaries, and enterprise master data repositories.
• Conducting data analysis to support management decision making and produce Business Intelligence reports to help improve operational visibility.
• Conducting various business analysis efforts to help identify business information and process needs and define solution requirements.
• Conducting market research on various IT Enterprise Solutions, assessing suitability, and providing recommendations based on research.
• Providing expertise regarding ServiceNow, MS Dynamics365 or other ITSM business systems and how they support service delivery and operations.
• Supporting management of program SharePoint sites to support business knowledge and information management needs.
• Meeting with Stakeholder’s to conduct interviews, needs assessments, and other information gathering efforts.
• Supporting management of program JIRA/Confluence sites to help manage JIRA work tickets and contribute program information to Confluence.

Requirements

• •Bachelor's Degree
• •10+ years of relevant experience

Preferred Skills: Master’s Degree in IT Management, Data Analytics, Cybersecurity, Business Administration, Public Administration, Systems Engineering, or similar degrees.

• Professional Certifications in PMP, Professional Business Analyst, Data Management, Agile, CMMI, or ITIL
• Experience in IT or cybersecurity
• Experience supporting DHS CISA programs or initiatives
• Excellent written and verbal communication/presentation skills
• Experience in ServiceNow, JIRIA or Confluence
• Proficient with Microsoft Office, including Word, Excel, PowerPoint, Outlook, SharePoint, Visio, and PowerBi
• Excellent research, data gathering, analytical, critical thinking, and listening skills
• Ability to think conceptually and strategically and learn quickly
• Ability to meet deadlines, adhere to project plans, ensure any conflicts are brought to the attention of the management team, and multi-task on several projects simultaneously
• Ability to be flexible and adaptable to changes in project scope, timelines, and deliverables

ARETUM is an equal opportunity employer, committed to diversity and inclusion. All qualified candidates will receive equal consideration for employment without regard to disability, race, color, religious creed, national origin, sexual orientation/gender identity, or age.

ARETUM utilizes e-Verify to check employment authorization.

EEO/AA/F/M/Vet/Disabled.