Senior Account Manager

Salary $80,000 - $95,000

Welcome to The Marketing Practice. We're not just an agency; we're the trendsetters in the integrated era of B2B, armed with a global team of 400 B2B specialists ready to unlock your potential. Our clients include the biggest names in the tech universe. We're talking partnerships with the trailblazers and the disruptors - working with them across the entire funnel to achieve the kind of growth that turns heads and wins awards.

We thrive on identifying, recruiting, and nurturing talents and you're next on our list! We trust you to manage your own time, we help you amplify your skills and create a career that not only defines success but reflects the genuine joy of mastering your craft. 

What we are looking for

We’re looking for an enthusiastic Senior Account Manager with a passion for marketing. This role is critical to the success and health of client relationships, helping to deliver results-driven marketing campaigns, and maintaining exceptional day-to-day client relationships. At TMP you'll develop an excellent understanding of your clients’ objectives, ensuring campaigns with a wow factor are delivered consistently to brief. Across your account, you’ll build strong relationships with your clients and recommend marketing solutions to specific business challenges. You will continually develop your knowledge across marketing, your client’s business, and their industry, helping to match client challenges to TMP solutions and services.

What you will do

Client Management & Leadership

• Regular communication to provide real-time updates on day-to-day activities.
• Lead meetings, providing reporting including updates on the work, timelines, and budgets, and resolving any blockers or risks.
• Lead briefings, capturing client requirements and reporting needs.
• Facilitate feedback, distribute, and follow up on action points, ensuring any issues, challenges, or blockers are resolved.
• Build strong relationships with clients through articulating marketing thinking, acting as a trusted partner, and managing their expectations.
• Guide clients on their marketing briefs, helping to match their challenges to solutions offered by TMP.
• Becoming an expert on your client’s business to be able to challenge and improve briefs.
• Input into quarterly business reviews (QBRs) to provide insight, inspiration, and recommendations for future work.

Program Management

• Represent your client’s business, brand, strategy, and objectives within our internal team, ensuring they have the context they need to succeed.
• Align roles and responsibilities, processes, and delivery methodology to your projects.
• Create supporting project plans and resource plans.
• Work with our traffic manager to resource and schedule team members.
• Lead the creation of briefs and facilitate kick-off meetings.
• Drive teams through the delivery of projects, coordinating schedules, organizing meetings, and providing clear actions and deadlines.
• Find solutions to resolve blockers or challenges.
• Review and critically appraise work to ensure that it meets the brief and is ready to share with the client.
• Review campaign results to measure the success and outcomes of campaign activities.

Commercial Management

• Responsible for creating commercially sound project estimates, quotes, and statements of work.
• Accountable for accurate project finance admin – such as purchase orders and invoices and forecast data.
• Tracking and reporting on time, cost and overall budget spending, and profitability of your projects.
• Mitigating commercial risks.

Marketing Strategy

• Develop an understanding of your client’s business, industry, and work, using this insight to inform your role on your account/s.
• Input recommendations for marketing solutions that deliver on the business objectives of your clients.
• Use your understanding of the services TMP offers to add value to your accounts.
• Capture what’s working across your account/s, sharing what success looks like across your account team.

Business Development

• Input into account plans and growth strategies, driving actions coming out of them.
• Recognize new areas and opportunities within the client account where we could support and work with your Account Director on how to move these forward.
• Seek opportunities to expand your client relationships.
• Nurture alumni.
• Support on pitches and RFPs.

Mentorship

• Delegate tasks to more junior members of the team where appropriate.
• Provide feedback, coaching, and mentorship in the delivery of the work.
• Support the onboarding and training of new hires.

Success is measured by:

• Team feedback.
• Client feedback.
• Project profitability.
• Accuracy and stability of delivery in line with plans.
• Accuracy of project finances.
• Growth of account.

Requirements

Who you are:

• A desire to excel in a marketing career.
• Confident in front of colleagues and clients.
• Positive, resilient attitude, proactive in all things.
• Effective communicator (both verbal and written).
• Pragmatic, with a logical approach to work.
• Active listener, curious, and ready to ask questions to find out what you need to know and ask the difficult questions when the moment arises.
• Ready to provide your own ideas and point of view.
• Solutions focused.
• Able to prioritize your own workload and manage multiple projects/clients at any one time
• Able to delegate to and manage others.

What you will need:

• Strong, demonstrable experience working in marketing ideally agency side, ideally in a B2B environment with a proven track record for adding value back to the client.
• Evidence of delivering successful marketing campaigns in response to business challenges.
• Previous experience running media and/or brand projects.
• Operational understanding of different types of marketing campaigns  and delivery methodologies.
• Experience in managing key client and partner relationships and comfortable communicating at the Manager and Director level.
• Experience in managing cross-discipline teams (for example - strategy, creative, technology, media).
• B2B marketing experience preferred.
• Proficient with IT including Word, Excel, PowerPoint, and Outlook.
• Experience of account management tools and processes
• Experience in commercial management e.g. estimating costs, tracking and managing budgets.

Benefits

What we offer in return:

• Medical, dental, and vision insurance: Health is a priority worth investing in. We empower every employee to take charge of their health by providing comprehensive medical, dental, and vision insurance so they can perform at their best ability.
• Pre-tax flexible spending account (FSA) – healthcare, dependent care, and transit available: We are committed to saving you money as we provide high-quality healthcare that is as flexible and diverse as our team.
• 4% 401(k) contribution with no vesting period: We are invested in our employee’s careers. Each individual has the opportunity to build a future for themselves through a 401k, and we see that as a success for the company as well.
• Plentiful paid time off: Each employee has the freedom to choose how long they want to be away from work. We recommend at least 20 days of PTO, so employees can fully rest and avoid burnout.
• Sick leave (15 days annually): Illnesses are taken seriously at The Marketing Practice. We provide 15 days of sick leave so employees can take their time to make a full recovery before returning to work.
• Holiday shutdown (December 26th - 29th): As the whole company shuts down for a few days, you can celebrate the holidays with loved ones.
• Parental leave:
• Primary caregiver: 12 weeks full pay and then 12 weeks 50% pay
• Secondary caregiver: 12 weeks full pay
• Access to Unmind: Our well-being platform, including access to therapists and coaches
• Employer-funded life, AD&D & disability insurance: The Marketing Practice offers all employees life and AD&D insurance and makes sure you and your loved ones are protected in times of need.
• Company getaways: Whether it is a local office holiday party or a full-blown international trip, we believe in bonding through quality time spent together as a team.

We are currently eligible to hire within these US states:

CA, CO, FL, IL, NY, TX, and WA.

Diversity equals increased creativity, which equals better results for all. We’re committed to equality of opportunity and applications from all individuals are encouraged. If you have a disability or additional need that requires accommodation, please don’t hesitate to let us know.