Seasonal Customer Experience Specialist

At Doist, our mission is to empower people with simple yet powerful tools.

We're a multidisciplinary, fully-remote, team that’s passionate about creating products, like Todoist and Twist, that improve people’s lives. We thrive on innovating new solutions to old productivity challenges and we seek to rethink how productivity tools are made.

Our Core Values

They are few, but they are mighty. From creating processes to decision-making and recruiting, we build our four core values into nearly every single thing we do.

• Ambition. You aspire to put a dent in the universe. You set high standards for yourself and those around you. You solve issues that have a high impact on our customers and our company.
• Mastery. You care deeply about the quality of your work. You’re continuously learning and pushing yourself to the limits of your ability. As a champion of your craft, you are also a champion of your well-being – you work intensely, then disconnect completely.
• Independence. Others can trust that you’ll deliver on time. You keep your word and trust your teammates to do the same. You are proactive, take ownership, and remain accountable with little or no direction.
• Communication. Your communication is clear, concise, and engaging. You keep others in the loop and never go radio silent. You speak respectfully and foster warm relationships through your interactions. You’re culturally and socially aware and can appropriately navigate social situations.

We invite you to visit our blog to learn more about us, our values, and how we work.

About the Role

As a Freelance Customer Experience Specialist, you’ll join a team of individuals who are passionate about creating outstanding customer experiences. In this role, you will:

• Help users make the most of Todoist. Todoist is always evolving, and you’ll keep up with the latest features and changes. You'll provide users with tips and advice on how to get the best out of these tools.
• Assist customers and report bugs internally. When a user runs into an issue, you’ll jump in to troubleshoot and find a solution. If it turns out to be a bug in our code, you'll try to reproduce it, write up a detailed report for our developers, and keep the user in the loop about any updates.
• Collaborate with team members. You'll work alongside your team members, often asynchronously. Efficient communication is key to improving our work quality, and you'll actively give and receive feedback in a positive and constructive manner.
• Work 20 hours a week and meet reply targets. You'll work 20 hours a week, aiming to send around 20 ticket replies a day, which averages out to about 100 replies each week.
• Stay informed about new features. You'll actively use our products to keep up with new features and deepen your product knowledge.

Requirements

About You

We want to make sure you will excel in this role, so here’s a snapshot of what success looks like:

• Experience customer enthusiast. You love talking to customers and helping them get the most value out of a product, and have at least 5 years of experience in Customer Support and/or Customer Success, preferably in SaaS or technical support.
• Fluent in English (additional languages are a bonus). You are fluent in both written and spoken English.
• Available seasonally. You’re available to join our team from December 2024 to July 2025. More seasonal opportunities may be offered in the future. 
• Tech-savvy. You have a basic understanding of APIs and love diving into tech, and troubleshooting issues across multiple platforms and environments.
• Excellent Writer. You have excellent writing skills with an articulate, conversational style.

Application

Not sure the role is a good fit for you? That's okay! We'd still be happy to consider you. Here's what the process looks like:

1. Submit your complete application by September 6th at 1:00PM UTC. This includes a resume (or manually entered experience) and thoughtful responses to all the application questions. No cover letter needed! Please note that we may need to close the role ahead of schedule if the demand is too high so it's in your best interest to apply as soon as possible.
2. Application screening. We read every application to understand your motivation, skills, and experience. Once your application has been reviewed, you'll receive a response regarding the status of your application.
3. Take-home test task. This will be your opportunity to showcase your role-specific skills.
4. Role-alignment interview with Keita Y. (Customer Experience Lead).
5. Value & culture interview with Evert V. (Head of Customer Experience).

Benefits

Doist is a diverse, remote-first team that’s committed to building a sustainable company that will continue to grow for decades to come.

Some benefits include:

• Free Todoist premium vouchers.

• Flexible schedule and location. This is a fully remote position, so you can work from wherever you please and on a schedule that works best for you.
• Diverse team. We have a dynamic, international team that spans 30+ countries.