SAP Technical Account Manager

About Protera:

Protera Technologies, a global public cloud services management services provider with our expertise and management platform ARION, we run/manage/modernize and operate thousands of instances of SAP+ related applications on Microsoft Azure and Amazon Web Services (AWS) Platforms and provide technology management services around it. Please visit our website for more details - https://www.protera.com/

Job Role:  Technical Account Manager – SAP & Applications

We are looking for senior professionals who can provide advisory and strategic technical guidance to help plan and build solutions using best practices, and proactively keep Protera customers environments operationally healthy. This position is expected to develop close relationships with the assigned customer group to understand their business/operational needs and technical challenges and help them in the management and oversight of their critical SAP and related system portfolio.

Desired Location:

US (Chicago preferred but open to anywhere in the US)

Minimal travel obligations, work from home preferred

Summary

The SAP BASIS Technical Account Manager (TAM) will be responsible for the support and administration of all SAP activities for a group of customers: Design, implement/deploy SAP solutions to achieve defined business goals and the ongoing run and maintain of those systems. This includes planning, coordination, and implementation of all changes in SAP, including performance and tuning analysis, capacity planning, migrations systems support and planning, application support, software upgrades. The TAM should have skills in SAP Basis Management, governance and oversight, SAP application technical architecture, ITIL Based ITSM skills and customer management & satisfaction.

Responsibilities:

Manage Large SAP implementations across various versions/OS/DB’s

Manage multi-customer support model for Steady state and ALM projects

Manage multiple SAP solutions including S/4HANA, BW/4HANA, Business Suite, BI Analytics and any others.

SAP HANA, Oracle and MSSQL DB Administration experience

Ability to work in shifts and manage entire shifts without external help

Knowledge of and preferably Certification in AWS, Azure and GCP

Adapts existing methods and procedures to create possible alternative solutions to moderately to higly complex problems

Understands the strategic direction set by senior management as it relates to team goals

Uses considerable judgment to determine solution and seeks guidance on complex problems

Primary upward interaction is with direct supervisor and open communication with peers

Experience in application management engagement and ability to work simultaneously on multiple clients

Good at documentation and internal quality review/checks

Incident/Problem management skills

Participate in high level of automation of routine basis activities

Team player and good cross team delivery skills; good interpersonal skills

Knowledge of various DB, OS and ability to have worked on Cloud environment (Public/ Private and Hybrid)

Must have knowledge on OEL, RHEL, SLES and Windows

Monitoring system experience (we use LogicMon, Avantra & Solution Manager)

ITSM experience (ServiceNow a plus)

Should be able to study EWA and provide proactive recommendations to clients

Candidate must ensure that compliance with data protection legislation under the DPA, EU GDPR, any other applicable data protection legislation

Requirements

Candidate should have at least 7+ years of relevant experience in SAP Basis

Candidate should have college degree in a related field or equivalent experience

AWS, Azure & GCP Skills and certification would be a definite plus

Knowledge of ITIL framework

Must be eligible to work in the United States

Benefits

Protera offers a variety of health and wellbeing programs. Benefit options include two PPO Medical plans, Dental, Vision, Health Savings Account, Flexible Spending Accounts, Dependent Care FSA, 401k retirement savings plan, company paid Life Insurance, Flexible PTO policy, Paid Holidays.