Salesforce Business Systems Analyst

About the Organization

The Momentus Capital branded family of organizations - which includes Capital Impact Partners, CDC Small Business Finance, and Ventures Lending Technologies - is transforming how capital and investments flow into communities to provide people access to the capital and opportunities they deserve. We are working to reinvent traditional financial systems that have failed to address systemic issues of inequality, economic empowerment, and the widening racial wealth gap by offering a continuum of financial, knowledge, and social capital to help local leaders build inclusive and equitable communities and create generational wealth. This includes a comprehensive package of loan products, impact investment opportunities, training and business advising programs, and technology services that advance locally-led solutions. Our suite of products and services, experience, and scope will foster equitable job creation, wealth building, and economic mobility.

Position Summary

Identify, define document, and analyze customer relationship management (CRM) business systems processes for improvement; gather business systems requirements for new solution design.  Recommend new solutions.  Track and maintain and software requirements to be developed as software. Serve as a liaison between business and IT teams by facilitating communication and determining software objectives that align with stated and unstated business needs.

Essential Responsibilities

In support of a multi-year strategic objective to enable enterprise-level customer management and process automation capabilities on Salesforce.com:

• Obtain a deep understanding of relevant business area(s) to be able to recommend solutions and build high-quality requirements.
• Use a variety of techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards.
• Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
• Understand technical options, limitations, costs, and risks. Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
• Translate conceptual user requirements into clear, detailed functional requirements.
• Work with business and delivery teams to prioritize requirements.
• Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions, and escalate issues where appropriate.
• Manage requirements scoping throughout the delivery process.
• Create artifacts as appropriate, including business case documentation, scope documentation, and process flows.
• Support delivery teams as they develop, test, and deploy solutions.
• Review delivery team output to ensure requirements are correctly interpreted; define and execute test cases.
• Document current processes and models to understand inefficiencies or gaps.
• Identify and assist in prioritizing opportunities to streamline business processes.
• Be a key contributor to the software development lifecycle, including ensuring that project deliverables meet or exceed policies, procedures, and standards

Requirements

Professional Skills, Education and Experience

·         Bachelor’s degree and 7 years of experience or 10+ years equivalent experience in lieu of degree

·         Strong written and oral communication skills.

·         Strong interpersonal skills.

·         Ability to conduct research into business issues and products as required.

·         Ability to present ideas in user-friendly language.

·         Highly self-motivated and directed.

·         Keen attention to detail.

·         Proven analytical and problem-solving abilities.

·         Ability to effectively prioritize and execute tasks in a high-pressure environment.

·         Strong customer service orientation.

·         Experience working in a team-oriented, collaborative environment.

Benefits

The salary range for this position is $78,227 - $104,433 and is eligible for an annual incentive.

This role is eligible to work remotely.

All employees must be legally authorized to work in the United States.  The Company will not sponsor applicants for work visas.

EEO: Momentus Capital is an equal opportunity employer committed to a diverse work force; and, as such, is fully committed to providing employment for qualified individuals, free from discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, pregnancy, childbirth or related medical conditions, or any other protected characteristic established by applicable law.